IT Operations and Security Manager - Hybrid Working - 40 hours per week, Walsall

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IT Operations and Security Manager - Hybrid Working - 40 hours per week, Walsall

Location: Walsall, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3cc35df14adb

Job Views: 7

Posted: 20.02.2025

Expiry Date: 06.04.2025

Job Description:

When it comes down to service, process and people; CET is the partner of choice. Our hallmark characteristics are quality, reliability and outstanding service.

Our highly skilled 250 employees are always prepared to go the extra mile to deliver excellence; it’s a cultural thing. As a result, we offer an unrivalled nationwide service you can trust; delivered by some of the most experienced professionals and technical staff in the business.

Ever since we were first established, back in 1988, we have been developing our systems and services to meet the changing needs of our clients.

Applications are invited from UK Mainland only

Location: East Building, Cable Drive, Walsall, WS2 7BN

Working Hours: 40 hours per week, Monday to Friday, actual days to be worked in the office to be agreed

This position requires occasional 24x7 availability for on-call support.

The IT Operations and Security Manager will collaborate with cross-functional teams, ensuring alignment with organizational priorities and maintaining a high standard of service delivery.

Our Package

• Competitive salary, dependant on experience
• Eligibility to participate in annual discretionary bonus scheme
• Please check out our list of other Employee Benefits that would be available on our careersite

Position Summary

We are seeking a dynamic IT Operations and Security Manager to lead our “run and operate” technology services. You will be accountable for ensuring service availability, managing key third-party relationships, and driving continuous improvement across all IT services.

This role combines technical expertise, team management, client relationship management, and strategic oversight of IT services to support business goals. The IT and Security Manager will lead a dedicated team that supports IT across the business, manage infrastructure, and uphold information security standards while responding to the evolving needs of internal and external stakeholders.

Key Roles and Responsibilities

Information Security Management

• Ensure systems, networks and applications meet compliance requirements
• Implement the technical aspects of the ISO 27001 ISMS policies and procedures.
• Support internal and external audits to ensure compliance with IT security standards.
• Assess third-party supplier data protection and compliance.
• Support RFIs and other business development activities
• Submit regular reports on InfoSec posture, cyber threats, ransomware readiness, and key control metrics to stakeholders.

Incident and Risk Management

• Coordinate threat and vulnerability management, including penetration testing and responding to identified vulnerabilities.
• Work with the business to ensure IT continuity plans align with the overall BCP
• Act as the key point of contact for IT-related issues during disruptions and outages
• Serve as a 24x7 on-call resource for critical IT incidents, including security alert responses.

Service Desk Management

• Line management of the Service Desk, ensure SLAs and quality of service are maintained.
• Act as a 3rd-line engineer for complex investigations or during Senior Technical Engineer absences.

Infrastructure Management

• Maintain internet and network connectivity services, including managing switching and wireless networks within Walsall.
• Oversee firewall change management for Cisco Meraki and Sophos Cloud XG.
• Manage Azure IaaS environments and associated infrastructure

Team Leadership and Development

• Provide leadership and mentoring to the IT team, ensuring alignment with business goals.
• Define team objectives and conduct regular 1-on-1 meetings to monitor performance.
• Foster a collaborative and supportive team environment
• Manage the IT Operations budget, ensuring financial efficiency.
• Approve invoices and manage financial planning for IT services.

Technical Expertise

• Proficiency in managing and configuring:
  - Microsoft Azure (Global Admin, Account Owner, Entra ID, IaaS).
  - Exchange AND Twilio platforms.
  - Network infrastructure including Cisco Meraki and Sophos firewalls.
• Security tools like Darktrace, Microsoft Defender and BitDefender.
• Experience with data redaction processes

Key Qualifications

• Strong knowledge of ISO 27001 standards and NIST compliance frameworks.
• Proven experience in IT Service Management, including infrastructure, networking, and client-facing roles.
• Demonstrated ability to lead and mentor teams in a dynamic, fast-paced environment.
• Excellent problem-solving and decision-making skills, particularly in incident response scenarios.

At CET, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

CET is a Disability Confident Committed Employer and we want to make sure that you have the best possible recruitment experience with us. If you have a disability or long-term health condition or need any adjustments to our process that would help you to perform to your full potential, please let us know.