IT Operations Analyst

ChampionX; Southampton; On-site; GBP 30,000 - 60,000; Full time

Job description

ChampionX is seeking an experienced IT Operations Analyst located in Fawley, UK. The IT Operations Analyst will provide all aspects of local IT support within an Office and Plant environment at our ChampionX facility in Fawley and additionally provide remote support as part of a wider team, to other locations across the EMEA region.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organisation that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement.
• Comprehensive benefits package & flexible working arrangements that enable balancing work commitments with other priorities.

What You Will Do:

• First point of contact for Office and Plant users on IT issues and requirements.
• On-site support of customers in relation to Devices, Peripherals, Printers, Telecommunications, network connectivity, and infrastructure availability.
• Ensure all depot activities follow controlled processes and align with global standards. IT Depots and Fixed IT Assets: ensure the Asset Databases are maintained.
• On-site support where available of Network and Infrastructure teams.
• Management of Relationships within IT and the local Users & Business.
• Liaise with external contractors as required.
• Travel to other company locations as required.
• Resolution of end user’s incident and service requests in accordance with the Global Client Support expectations.
• Perform advanced incident and problem analysis as required to resolve incidents and requests.
• Support software change requests as assigned.
• Perform PC imaging tasks to build and deploy PCs for new hires and replacement of old ones.
• Perform implementation planning and support as required.
• Attend end user meetings as requested to provide local support to users.
• Work with all internal IT and vendor global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.
• Manage and deliver against assigned IT and business project initiatives.
• Ensure all incidents, tasks, and requests are appropriately assigned, progressed, updated, and resolved within agreed timeframes, including those allocated to other IT team members.
• Confirm appropriate communication to customers on outstanding events.
• Record and report on metrics and KPIs in accordance with the global standards.
• Ensure the Knowledge Base is continually reviewed and up to date. Ensure all work is completed in accordance with the IT Policies and to the satisfaction of internal and external audit requirements.

Minimum Qualifications:

• Education - Diploma graduate, relevant IT certifications.
• Advanced troubleshooting and problem analysis.
• Oral and written communications in English.
• Customer service skills.
• Presentation skills.
• Technical documentation skills.
• 3 years of IT experience including 1 year in a technical customer support role.
• Prior experience that required excellent communication and organizational skills.
• Prior experience that demonstrates strong ethics, effective time management, ability to multitask, adaptability, autonomy, and self-motivation.

Physical Demands:

This role requires working in a chemical manufacturing plant.

About ChampionX

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled, and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.