IT Operations Analyst

Career Opportunities at Sagard; Greater London; On-site; USD 30,000 - 60,000; Full time

Job description

Sagard Holdings (“Sagard”) is a multi-strategy alternative asset manager with professionals located in Canada (Montreal, Toronto), the US, Europe and Asia. Since 2016, Sagard has grown exponentially. Assets under management have expanded from US$500M to more than US$27B and Sagard’s team of diverse professionals has grown from 50 to more than 400 team members.

Sagard invests across four asset classes: private equity, credit, real estate, and venture capital. Sagard was founded by Power Corporation of Canada as a complement to its global investment holdings and serves as one of its key strategic priorities with strong, long-term growth objectives.

Sagard’s entrepreneurial DNA is palpable across our entire team and is a platform built by entrepreneurs, for entrepreneurs. Sagard looks to generate attractive returns by matching investment opportunities with flexible capital solutions and pairing entrepreneurs with teams that have deep industry knowledge. Sagard develops long-term partnerships and empowers the growth of its investments through a unique global network of portfolio companies, limited partners, advisors, and other valued relationships.

Sagard is a UN PRI signatory and strives to measure and assess the social and economic impact it has on the people and businesses within our network, as well as on our society as a whole.

This role is based in Greenwich Connecticut, with travel to the NYC office based on business requirements. The selected candidate will play a key role in delivering IT operations and technical support across the Sagard ecosystem. This position provides a unique and exciting opportunity to work across all levels of the organization to ensure that all business critical systems are highly available, resilient, and secure. The selected candidate will be a key player on the IT Operations team and implement new IT and cybersecurity capabilities and projects.

Responsibilities:

• Manage technical support and setup questions for all Sagard staff and offices, and perform advanced troubleshooting.
• Oversee and maintain all on-premise hardware, devices and workstations in the New York and Connecticut offices while providing ad-hoc onsite assistance as well as debugging and resolving potential issues.
• Provide ad-hoc assistance (both remote and onsite) to other offices and remote employees.
• Perform full lifecycle management of all hardware and software.
• Maintain an accurate and up to date IT asset inventory of software and hardware.
• Administer all cloud-based software systems (i.e. system updates, account creation, group configuration, platform customization/configuration) on enterprise platforms including Google Workspace, Zoom, 1Password, Freshservice, Slack, etc.
• Manage the technical onboarding and offboarding of employees through the setup and (de)provisioning of devices, as well as training programs both in-person and remotely.
• Keep up to date on new IT developments through online research and courses.
• Track IT metrics and dashboards; reporting performance results to management.

Requirements:

• Minimum of one year of experience in an IT support role (or other relevant experience).
• Postsecondary diploma or degree (or 2+ years of equivalent work experience).
• Occasional travel to the NYC Office will be required to provide onsite support.
• Strong proficiency in English.
• Occasional work required outside of standard business hours.

What we're looking for:

• Professionalism, integrity, confidentiality, and discretion.
• Strong interpersonal, negotiation and other communication skills.
• Superior analytical skills, sound judgment and good business sense.
• Strong work ethic and ability to multitask, manage stress during periods of intense activity, and handle a wide array of projects and tasks.
• Flexibility and eagerness to learn about new technologies and skills.
• Self-starter, reliable, efficient, proactive, organized, creative and detail oriented.
• Ability to work well both autonomously and as a team player.
• Thrives in a non-hierarchical work environment where internal clients may range from senior management to junior analysts.

Sagard is an equal opportunity employer, which values diversity in the workplace. We are therefore happy to accommodate any individual. If you require accommodation in order to participate in the hiring process, please contact the People & Culture team to make your needs known in advance.

We welcome all applications and wish to thank all candidates for their interest in applying for this position. However, only individuals selected for interviews will be contacted.