IT Officer - Network Support

Alfianni Online - Artist Netwerk; Playden; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Summary

Due to additional project work deploying wireless access points throughout the Trust an opportunity has arisen to join the IT Infrastructure team as an IT Officer in the Network and Telecoms Team. This position is for a fixed term contract and will have the opportunity to work with the wider team when the project work isn't being carried out.

The team are responsible for delivering and maintaining a wide range of network and telephony technologies critical to the running of the Trust and delivery of patient care. These include a large Cisco campus network, over 30 remote sites, an enterprise scale Cisco firewall estate, Microsoft Teams and Unify IP and DECT telephony systems.

The purpose of this fixed term contract is to assist with the deployment of approx. 2200 wireless access points across all Trust sites. The successful candidate will work as part of a team and also work with the wider team when project work permits.

• Interview Date Thursday 01 May 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

As an IT professional you will work within the Network and Telecoms team, and wider IT Infrastructure department. This will be predominately with End User Computing and Server, however you will also work with specialist IT teams supporting specific areas of the Trust.

The successful applicant will be working with others in the Network and Telecoms team providing support for the Trust Network, Teams Collaboration and Telephone systems.

Working within a high performing team you will be required to work closely with third party and in house subject matter experts to provide 2nd & 3rd line network and telecoms support.

To code, itemise and ratify external invoices to a value in excess £500,000 per annum.

To assist in managing contracts with 3rd party vendors.

Job Description

Job responsibilities

• To operationally provide first and second line support of the Trust's complex network infrastructure.
• To participate in the planning, design, specification, procurement, implementation and management of network infrastructure to support data, voice telephony and video.
• To proactively manage the network to ensure that agreed service levels are met, using appropriate tools and utilities including Cisco Prime Infrastructure and WhatsUp Gold.
• To provide first and second line support services to users of the data network, including voice and video across the Trust, in order to maximise the availability and functionality of networked technology to end users. This may be either over the telephone, by e-mail or at the desk-side.
• To install, configure, maintain and upgrade a wide range of network, telephone and video hardware and software.
• The post holder may also be required to participate in a rota for the provision of out of hours support, and must be capable of diagnosing complex problems without reference to documentation and colleagues.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

KNOWLEDGE

Essential

• In depth knowledge of networking protocols, predominantly TCP/IP
• Knowledge of IP Telephony and Voice Systems
• Knowledge of the ITIL Service Delivery Model

Skills

Essential

• Excellent communications skills
• Excellent interpersonal skills
• Excellent decision making ability
• Excellent Networking skills in particular Cisco products
• Good documentation writing skills
• Excellent troubleshooting skills

Experience

Essential

• Ability to work unsupervised
• Relevant NHS Experience

Qualifications

Essential

• Educated to at Degree level in an IT related subject or relevant experience in a Network Support role

Desirable

• CCNA or equivalent certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Regent Point, 317 Regent Point, NE3 3HD

Employer's website: https://careers.nuth.nhs.uk/why-us