IT / Network Contract Coordinator (IOT Manager)

CBRE; London; On-site; GBP 35,000 - 55,000

Job description

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Job Title: IT / Network Contract Coordinator (IOT Manager)

Business Sector: Data Centre Solutions, Critical Environment

Location: London

Reporting to: Contract Manager

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

Key Responsibilities

1. Daily and Weekly reports
2. Customer facing - Regular client meetings with progress updates, new projects and break-fix works
3. Manage devices across all EMEA and ensure they are connected to the network.
4. Update security and network vulnerabilities
5. Configure new devices
6. IP configuration inclusive of passwords, IP address, SNMP, web protocol etc.
7. Amend threshold ranges to agreed SLA's
8. Update licensing
9. Correct faults on current devices
10. Perform firmware upgrades
11. Create new SOPs and keep current ones up to date
12. Raise and deal with SDSK requests
13. Server reboots
14. Isolated devices
15. Resolve connectivity issues (PDUs, ATS, BMS, UPS)
16. Switch upgrades
17. Conduct full site re-IP's
18. Update appropriate SDSKs
19. Pre/post checks of all facility devices
20. Keep the EMEA FAC devices - Master sheet up to date
21. Keep the QVS Master sheet up to date
22. Update all relevant spreadsheets with new or replaced devices
23. First point of contact to CTEC, Networks, Infrastructure and E.ON for all facility device requests, installs and upgrades.
24. Liaise with E.On to ensure all information is up to date and added to the BMS
25. Utilize network programs such as Niknac, Putty, Telnet, CMD, Phosphorus
26. Be open to taking on new responsibilities in short periods (it is an expansive role)

Desirable skills

1. Good knowledge of network equipment inclusive of PDUs, switches, BMS equipment
2. Basic working knowledge of M&E equipment
3. Basic functional knowledge of CMD, run a ping, IP config, continuous ping etc.
4. Strong knowledge of Microsoft Office
5. Good at working in a team and independently
6. Excellent customer service

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.