IT Manager (UK only - Hybrid/Brighton)

We are looking for an IT Manager to join our team. You'll proactively identify, implement and maintain ways to optimise the workflow of 100+ hybrid team members whilst ensuring cybersecurity compliance. Your primary responsibility is to anticipate issues and promote best practices while delegating most tickets to an IT supplier - but be ready to pull up your sleeves for hands-on work sometimes as well!

This is a hybrid role – we expect you to be in our Hove office 3 days a week, keeping a close eye on the studio's physical infrastructure of PCs, servers, network, and console dev kits.

Responsibilities

• Implement and promote cybersecurity best practices
• Proactively monitor studio's tech infrastructure, including network, servers, automated testing PCs, dev and test kits
• IT operations management: oversee IT tickets and support, continuously refining processes to enhance efficiency and performance
• Monitor and improve performance and security of networks
• Strategic planning: align IT infrastructure and operations with business goals, managing key projects and ensuring on-time, on-budget delivery
• Document processes and best practices
• Provide support for disaster recovery planning, testing, and documentation
• Management of VMWare, Windows and Linux VMs
• Track the studio's hardware, software, and equipment inventory
• Helpdesk management (onboarding/offboarding, access requests, troubleshooting issues)
• Manage core system backup checks, maintain data integrity, and collaborate with third parties on infrastructure changes
• Manage relationships with external IT vendors and suppliers, overseeing contracts, negotiating terms, and ensuring the best technology solutions are in place to meet business needs
• Collaborate with teams to identify and implement process improvements
• Proven experience in setting up, maintaining, and improving wired and wireless networks
• Excellent communication skills, able to work with both technical and non-technical stakeholders
• The ability to translate business needs into technical requirements
• Strong risk & security awareness
• VMWare or Hyper-V administration
• Group Policy administration
• Bash or PowerShell scripting
• A proactive and strong problem-solving mindset
• IT Administration under ISO 27001 or SOC2
• Microsoft 365 experience
• Demonstrated knowledge of ITSM principles including relevant methodologies, tools, and overall framework
• Proficiency in system backups, disaster recovery, and cybersecurity best practices
• Demonstrated record of budget and cost management experience
• Management of IT systems, covering security, hardware, and software
• Experience collaborating with third-party vendors to resolve issues

Benefits

• Competitive salary (dependent on experience)
• Performance related bonus
• Bi-annual salary reviews based on your performance
• Monday to Friday 9am - 5pm (No weekends, No overtime, No Crunch!)
• Opportunity to work from home (UK only), out of our Brighton office, or hybrid
• 21 days annual leave + 9 Bank Holidays, which includes our very own FuturLab Bank Holiday!
• Extra day off for your birthday
• Studio closure over the Christmas period
• 5 paid training and 2 paid volunteer days per year to work on your personal development
• Opportunities to attend and speak at gaming events/conferences
• Free MS Game Pass or PS+ subscription
• Free game codes, game swag and merchandise
• Enhanced Maternity - 9 months full pay (statutory benefit topped up by FL)
• Paternity leave - 8 weeks full pay
• Enhanced Sick Pay
• Enhanced Pension
• Private Healthcare, includes dental and optical cover
• Remote therapy service through Spill - 8 x 50-minute virtual sessions over 6 months whenever you need them. Unlimited ‘ask a therapist’ text questions
• Eye tests & standard glasses for display work
• Amazing offices with a great culture. E.g. Regular social activities, Free fresh fruit, Free iced treats in the Summer and Free locally roasted, Small Batch Coffee and Speciality Teas!

FuturLab foster an inclusive and welcoming culture, check out the Life at FuturLab page (www.futurlab.co.uk/life-at-futurlab) for reasons why you’d love working here!

If you have the skills, experience and passion for the role then please get in touch as we’d love to hear from you!

To apply, click here: IT Manager (UK only - Hybrid/Brighton) - FuturLab Ltd and attach your latest CV and cover letter/portfolio link.

Equal Opportunities
We welcome applicants from all backgrounds and are committed to making reasonable adjustments to the recruitment process as required, please add any adjustment requests to your application.

Candidates without a valid UK work Visa cannot be considered.