IT Manager/Senior IT Support Engineer

Job Title: IT Manager/Senior IT Support Engineer

Salary: £40,000 - £50,000

Location: Bristol (office-based position)

• Must have a valid UK/EU driving licence.

A leading EdTech organisation are seeking a motivated IT Manager/Senior IT Support Engineer.

As an IT Manager/Senior IT Support Engineer you will have the opportunity to work with the latest technologies and play a key role in providing high-quality support and services to internal customers.

You will demonstrate a strong work ethic, a can-do attitude, and are always looking for ways to continue to develop themselves.

IT Manager/Senior IT Support Engineer Key Responsibilities:

• Ensure the availability and reliability of internal services
• Establish, maintain, and evolve secure services
• Provide 2nd/3rd line support
• Manage vendor relationships and software licenses
• Maintain endpoint security and manage mobile devices
• Oversee disaster recovery and business continuity plans
• Manage ticket queues and meet internal support SLAs
• Provide technical mentoring to others

Key Requirements:

• Proven experience with Office 365, including, Teams, SharePoint, Azure AD, OneDrive, Microsoft Intune/Autopilot
• General Windows Server, networking, Firewalls, Switches knowledge
• Strong troubleshooting skills and attention to detail
• Experience in remote support and management
• Mentoring experience
• Understanding of GDPR

Benefits:

• Annual Bonus Scheme, Life Insurance & Workplace Pension Scheme
• Private Medical Insurance and Dental
• 25 days holiday increasing with service + birthday holiday and Holiday Trading
• Exciting Summer and Christmas parties & Fun Team Days
• Recognition programs
• Volunteering Committee