IT Manager

A Little Bit About Us…

Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Pion

Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@wearepion.com.

Requirements

About the role

We're looking for a highly skilled and motivated IT Manager to lead our technology team and ensure the smooth operation of our diverse IT infrastructure. This is a critical role responsible for the strategy, implementation, and maintenance of our systems, empowering our team to excel in their work.

Responsibilities include:

1. Endpoint Management: Leading the management and support of a diverse endpoint environment.
2. Network Infrastructure: Ensuring the reliability and security of our office networks in [Manchester] and [London], built on Ubiquiti solutions.
3. Help Desk & Support: Overseeing the IT support function, ensuring timely and effective resolution of user issues. A key focus will be providing excellent support to our remote employees, minimizing downtime and maximizing productivity.
4. Security: Implementing and maintaining robust security measures to protect our data and systems.
5. Budgeting & Vendor Management: Managing the IT budget and relationships with technology vendors, including our third-party JAMF support provider.
6. Strategic Planning: Developing and implementing IT strategies that align with the organization's goals.
7. Stakeholder Management: Effectively communicating with and managing expectations of internal stakeholders regarding IT services and performance.
8. ISO 27001 Compliance: Playing a key role in our journey to ISO 27001 certification.
9. Onboarding/Offboarding: Streamlining the process of onboarding new employees, ensuring they have the necessary hardware, software, and access. Managing the offboarding process, including timely revocation of access and retrieval of company assets, especially for remote workers.
10. Multi-Location Support: Providing IT support to our offices in Manchester and London.

We’d really like to hear from you, if you have experience in the following:

1. Working and providing IT support within a remote first company.
2. Scripting experience in either Python / Bash (endpoint management), which can be used to send push notifications for users.
3. Experience in speaking to end users of varying levels of seniority within the business, providing a positive and informative experience.
4. Deep understanding of JAMF Pro (or similar MDM solutions) and experience managing Apple devices in an enterprise setting.
5. Hands-on experience with Ubiquiti network solutions, including configuration, troubleshooting, and maintenance.
6. Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs, etc.).
7. Good communication skills.
8. Strong prioritisation and organisational management.
9. Google Suite / Google Workspace.
10. Linux/Mac/Windows.
11. Mobile device management tools.
12. Jamf.
13. Crowdstrike.
14. Canonical landscape.

Benefits

Life at Pion

Let’s take a look at just a few things that make Pion an amazing place to work…

1. Competitive salary.
2. 30 days annual leave plus bank holidays.
3. Accredited 'Great Place To Work’ company in three categories.
4. Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in.
5. Flexible working hours (starting between 8am-10am).
6. Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
7. Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few!
8. Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.
9. £200 work from home set up allowance to put towards your home office.

Want to know more? Check out our career site for everything you need to know about starting a career with Pion…

Career Site