IT Manager

Job Title: IT Manager

Location: Bolton

Salary: £50,000 - £55,000

Flexibility: 3 days onsite/ 2 days working from home

My client is seeking an experienced IT Manager to lead their Managed Service Support Desk. This pivotal role requires someone with prior experience managing a support team in an IT Managed Service Provider environment.

What’s in it for you:

• 25 days holiday (plus bank holidays) + your birthday off
• Two additional concessionary days leave
• Cashback and discounts at a range of retailers
• A competitive pension scheme with generous employer contributions
• Continuous learning and development opportunities

IT Manager role and responsibilities:

• Provide leadership, inspiration, and development to the 1st, 2nd, and 3rd line support teams.
• Ensure timely and efficient resolution of technical issues, delivering outstanding customer experiences.
• Build and maintain strong relationships with clients, ensuring their IT requirements are consistently met with excellence.
• Leverage data and performance metrics to evaluate team output, identify patterns, and drive process improvements.
• Champion service quality by introducing innovative solutions, initiatives, and product offerings.
• Collaborate cross-functionally with internal teams to align efforts and achieve both team and organisational goals.

The successful IT Manager will have:

• 2-5 years minimum experience in IT management
• MSP Management experience is essential for this role
• Service Knowledge: Knowledge and understanding of ITIL processes and best practices.
• Managing and monitoring yearly budgets