IT Installations Engineer - Field Based - Northampton - Hardware, Networking, PC, AV, Telecoms

TSP Group; Northampton; On-site; GBP 35,000; Full time

Job description

IT Installations Engineer - Field Based - Northampton - Hardware, Networking, PC, AV, Telecoms - perm - 35k

My client - IT Services company - are seeking to recruit an IT Installation Engineer to join their team. You will be integral to the hands-on deployment and operational success of their technology solutions across client sites. You will work under the guidance of the Deployment Team, focusing on the physical setup of hardware and the initial install of software systems.

Duties include:

• Install, configure, and test hardware systems, including networking devices, PCs, mobile devices, AV, and telephony equipment.
• Work closely with Deployment Engineers to understand project requirements and technical specifications.
• Ensure all installations meet high standards for performance and reliability.
• Conduct on-site inspections and troubleshoot any issues that arise during the installation phase.
• Provide detailed feedback and documentation to the Deployment Engineer to support the 3rd line escalation process.
• Maintain a high level of professionalism and customer service when interacting with clients on site.
• Manage and log all on-site work accurately in the project management system to ensure traceability and accountability.
• Participate in training sessions to stay updated with the latest technologies and installation techniques.

Looking for candidates with similar experience in the following:

• Technical Installation: Proven experience in the installation and configuration of IT and telecommunications equipment, including but not limited to networking devices, PCs, mobile devices, and telephony equipment.
• Technical Knowledge: Strong understanding of networking fundamentals, such as IP Networking, Firewalls, and wireless technologies. Familiarity with different operating systems including Windows and MacOS is preferred.
• Field Experience: Experience working in the field, managing onsite installations, and dealing directly with client issues during the setup phase.
• Documentation and Reporting: Experience in providing detailed installation feedback, creating documentation, and maintaining project logs for effective communication and follow-up.
• Resolution driven, always striving for a positive response and delivery of technical installations.
• A problem-solving mentality, able to effectively identify issues and problems early, to find the correct path for resolution.
• A tenacious attitude with a desire to deliver over and above the customers' expectations.
• Ability to engage with customers and 3rd parties in a professional and proficient manner.
• Able to demonstrate a confident and friendly approach.
• Full Valid UK Driving License