We are currently seeking a Senior IT Support Manager. In this role, you will perform support for our employee population, analyze our current systems and assets, recommend and implement solutions and upgrades, and provide training. Our ideal candidate has extensive knowledge of network maintenance, experience managing staff, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.
Objectives of this Role
Lead large IT projects, including the design and deployment of new IT systems and services
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Own projects, solutions, and key responsibilities within a larger business initiative
Handle business-critical IT tasks and systems administration
Research and evaluate emerging technologies, hardware, and software
Track and maintain hardware and software inventory
Responsibilities for IT Manager
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Help define IT infrastructure strategy, architecture, and processes
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
Assess vendors and develop test strategies for new hardware and software
Troubleshoot hardware and software issues related to internal IT
Supervise daily operations of network and server infrastructure
Align IT infrastructure with current and future business requirements and goals
Evaluate risk, develop network recovery and backup processes
Assess and purchase new and replacement hardware
Test, troubleshoot and adjust information systems to operate effectively
Implement security of the network, data and its storage and communication systems
Ensure network components meet business needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
Train employees on both software and hardware, troubleshoot, and provide technical support when needed
Develop and execute disaster procedures, and maintain data backups
Manage information technology and computer systems
Identify problematic areas and implement strategic solutions in time
Preserve assets, information security and control structures
Proven working experience as an IT Manager or relevant experience
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Expertise in data center management and data governance
Hands-on experience with computer networks, network administration and network installation
Qualifications for IT Manager
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
5-7 years experience in IT management
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Strong critical thinking and decision-making skills
Excellent project management skills and strong ability to prioritize
Firm grasp on IT infrastructure and operations best practices
Experience across different software solutions, including: desktop operating systems (MS Windows, MacOS), server operating systems (MS Windows, Linux), cloud-based technologies (Google Workspaces, AWS, SD-WAN), SaaS solutions (Okta, Dynamics365, Microsoft365), mobile (iOS, Android), backup and recovery procedures, and system performance monitoring.
Experience across different hardware solutions, including: Cisco Switches/Routers, Meraki/Palo Alto Firewalls, Meraki Wireless Access Points; Cisco Unified Communications.
Expertise with implementing, configuring, and testing solutions
Proven leadership skills
Strong creative and analytical thinking
Professional certifications preferred (i.e. A+, Network+, CCNA, MCP)