IT Infrastructure Support Engineer

Role: IT Infrastructure Support Engineer
Location: RedHill, onsite
Salary: £35,000 to £45,000 DOE
DV clearance: (MUST BE ABLE TO CLEAR DV LEVEL)

Provide day to day hands on technical support and management of the internal Corporate and Customer managed IT Infrastructure and projects. Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote) and nominated customers using a variety of hardware and software products.

Your prime responsibilities will include:

1. Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in our core networks. This includes the necessary daily maintenance and IT administration of the network to ensure high service availability.
2. Build/Maintain/Support corporate IT infrastructure for HQ as well as remote offices and customers, ensuring seamless integration and operation.
3. Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure.
4. Maintain software compliance for all server operating systems, server applications and client licenses, recording purchases and usage details including regular audits.
5. Monitor usage/performance ensuring servers/services are working correctly and efficiently.
6. Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM).
7. Ensure compliance with the department's change control process and procedures.
8. Work within the remit of cyber security policies.

As part of the IT Infrastructure support team your support responsibilities will include:

1. Build/Maintain the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups (recovery/monitoring).
2. Build/Maintain the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering.
3. Build/Maintain the Telephony equipment and servers, installation of telephones onto desks.
4. Be part of the IT support team for users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution, ensuring users are regularly informed of progress and that all issues are logged.
5. Be part of the 24/7 on call IT rota responding to emergencies as required, including remote access or site visits for corporate network and users as well as nominated customer networks.

In support of the IT manager you will assist in IT Strategy by:

1. Assisting in the management, readiness and implementation of the disaster recovery policy.
2. Conduct research and make recommendations on products, services, protocols and standards in support of all desktop procurement and development efforts.
3. Report on any issue that could impact the business or integrity and security of the network.
4. Assist with continuous improvement, IT service stability and strategy.
5. Regularly audit the network and systems to ensure continued compliance with Corporate IT policies.

Experience and skills:

1. HND/ Degree or equivalent in Computer Science or related discipline OR at least 10 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.
2. In-depth experience of virtual environments (VMware).
3. In-depth experience of email services inc. Microsoft Exchange, Spam Filtering, cloud messaging and continuity services.
4. In-depth understanding of core Windows OS administration skills, Active Directory management inc. Group Policies, user/group management, PowerShell.
5. In-depth knowledge of maintaining server hardware and storage hardware (NAS, SAN).
6. In-depth understanding of IT Security (anti-virus, hard drive encryption, client hardening and authentication).
7. In-depth experience of High Availability environment inc. clustering and disaster recovery.
8. A sound technical understanding in IP network fundamentals.
9. Must be able to be able to achieve Direct Vetted Status (DV).

What can they offer you?

1. Competitive salary offering £35,000 to £50,000 DOE.
2. Annual bonus.
3. Matched pension up to 7.5%.
4. Private healthcare (after 6 month probation).
5. Life assurance.
6. 25 days holiday plus bank holidays.
7. Onsite gym.
8. Parking with EV chargers.