IT Infrastructure and Security Engineer

Position Overview
Oversee the deployment, supervision, upkeep, and support of the company's back-office IT infrastructure, software, and cloud platforms within established control protocols. Direct and implement technical projects considering cost and risk factors, while providing expert-level technical support for enterprise users and systems. Support the implementation of organizational cybersecurity initiatives.

Core Responsibilities

• Actively protect IT infrastructure, ensuring maintenance aligns with industry standards and optimal resource utilization.
• Establish and maintain system reliability, availability, scalability, and performance through coordinated improvement initiatives, ensuring minimal disruption and SLA compliance.
• Deploy security protocols, procedures, and guidelines across multiple platforms (including disaster recovery and testing environments) based on validated security principles.
• Execute security recommendations from internal teams and audits as required.
• Maintain system and platform updates according to established protocols, addressing security vulnerabilities within Cyber Essentials+ framework.
• Comply with organizational change management procedures for proper documentation and control.
• Lead technical initiatives and provide expertise for high-priority projects.
• Take ownership of assigned projects and complex technical implementations, ensuring deliverables meet requirements.
• Supervise physical and virtual IT environments, including servers, hypervisors, storage systems, network equipment, SD-WAN, and wireless infrastructure.
• Oversee Azure cloud operations, including Virtual Desktop Infrastructure and Site Recovery, supporting business continuity planning.
• Provide rapid resolution to technical issues, deliver user training, and implement preventive measures through root cause analysis.
• Serve as technical escalation point for IT Service Desk regarding infrastructure and cybersecurity matters.
• Implement best practices for system deployment, configuration, and troubleshooting.
• Ensure endpoint security compliance with organizational standards.
• Address identified security risks with appropriate mitigation strategies.
• Stay current with emerging technologies, evaluating infrastructure and security landscape for improvements.
• Monitor network usage for security policy compliance.
• Coordinate with external partners for IT system implementation.
• Maintain comprehensive technical documentation.

Required Qualifications and Experience

• Extensive technical/security experience with advanced troubleshooting capabilities using tools like Wireshark and Fiddler.
• Professional certifications (Cisco, VMware, CISSP, or Microsoft).
• ITIL Foundation certification.
• Expertise in: Microsoft Windows Server, Office365, Azure, VMware, Enterprise storage, Networking, Azure Virtual Desktop.
• Cloud security expertise and hybrid infrastructure experience.
• Knowledge of security frameworks (ISO27001, NIST, SANS, CIS, Cloud Security Alliance).
• Strong stakeholder management and communication skills.
• Team-oriented approach with ability to adapt to rapid change.
• Valid driver's license with flexibility to travel.
• Alignment with organizational values.

Note: the position will be with one of our clients (real estate management) but you will be directly in line with the AI Technologies director for eventual support (i.e. difficult solutions you may need advice).