IT Infrastructure Analyst

Our client seeks an IT Infrastructure Analyst to join their team.

You will support, maintain, and optimise the on-premises and cloud-based IT infrastructure, ensuring stability, availability, and security for seamless business operations. This role combines technical expertise with problem-solving skills to enhance and streamline the efficiency of our IT environment.

You will ensure that critical infrastructure components (servers, networks, storage) are available and operational while monitoring systems to prevent outages and ensure business continuity.

Key Responsibilities

1. Effective use of infrastructure resources (e.g. CPU, memory, storage) and cost optimisation of hardware and cloud services, ensuring that resource utilisation is in line with budget constraints.
2. Provide out of hours on call support on a rota basis.
3. Acting as an escalation point for more complex issues, resolve infrastructure related incidents and restore services within predefined timeframes.
4. Keep incident volume low through proactive monitoring and reduce response time for quicker action.
5. Increase in automated tasks and workflows, reducing manual intervention and human error.
6. Ensure documentation is accessible and up to date for troubleshooting and auditing purposes.
7. Perform routine maintenance, updates and patching to keep systems secure and up to date.
8. Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure.
9. Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity.
10. Develop, maintain, and regularly test disaster recovery plans to minimise downtime and data loss, ensuring backup systems are properly configured and reliable for swift recovery during failures.
11. Develop and maintain strong working relationships with key suppliers and vendors.
12. Forecasts should be accurate, with a clear plan in place to scale infrastructure without service disruptions.
13. Anticipate and plan for future infrastructure needs based on business growth, user demand and new technology adoption.

Key Skills & Experience

1. Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server.
2. Deep understanding of Windows and Linux operating systems for configuration.
3. Knowledge of OS patching, upgrades, and security hardening techniques.
4. Familiarity with IaC tools and basic scripting skills in languages like PowerShell, Bash, or Python for task automation.
5. Skills in developing and testing disaster recovery plans to minimise downtime and ensure business continuity.
6. Skills in creating reports on system performance, resource utilisation, and incident trends for management with experience with monitoring tools - e.g. SolarWinds.
7. Strong teamwork and collaboration skills to work across IT teams (security, DevOps, support) with the ability to communicate clearly and effectively.
8. Basic knowledge of project management practices for coordinating infrastructure upgrades, migration and deployments.

Quote job ref: 15410