IT Helpdesk Analyst

Company description

The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes – across all sectors – a Single Point Of Contact (SPOC) for all of their technology needs.

Job description

Are you looking to start your IT career within a rewarding and supportive company?

You will work full time within our Technical Support Team with your priorities being:

• Support customer with day-to-day IT issues.
• Implementing 1st time fixes.
• Dealing with support requests.
• Taking inbound calls.
• Making outbound calls.

This posting is for our Leeds office with access to public transport links with various bus stops close by should you require these. On-site parking is available.

You will deal with various types of situations, ranging from a password reset to business critical requests. Therefore, a willingness to adapt and remain focused is key.

Qualities

• Excellent communication.
• Great phone manner.
• Ability to work as part of a team.
• Work well under pressure.
• Great customer service skills.
• Passion for IT and Technology.
• Enthusiastic.
• Confident.
• Helpful.
• Self-Motivated.

Desired Skills

• Experience with Microsoft 365.
• Experience with Windows Server.
• Understanding of Networking.
• Understanding the best practices of Cyber Security.
• Understanding the features of Windows 10/11.
• Confidently troubleshoot a variety of infrastructure/setups.
• Understanding of Telecoms, Mobile, VoIP, including their connectivity.

Benefits

• 26 Days paid holiday plus bank holidays which increases with tenure (up to 31 days).
• Health and Wellbeing Scheme for you and your children.
• Full Salary Sacrifice Scheme.
• Monthly cross company breakfasts.
• Monthly funded team building and social events (bowling, darts, dining, go-karting, axe throwing and more).
• Protected learning time and funded certifications.
• Annual staff and partner/spouse away social.
• Increased annual leave entitlement with tenure.
• Ongoing training and development.
• Staff discount or ‘at cost’ scheme.
• Opportunity to join The One Point Foundation committee.
• 1st Class working environment.
• Planned Working From Home.

Job Types: Full-time, Permanent

Pay: £24,000.00-£32,000.00 per year

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Experience

• IT Support: 1 year (required)

Work Location: In person