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IT Helpdesk Analyst
Michael Page (UK)
City Of London
Hybrid
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player is seeking a motivated IT Helpdesk Analyst to join their dynamic team. This role offers an exciting opportunity to apply your IT knowledge while assisting employees with various technical issues, from hardware to software and network problems. You will play a crucial role in maintaining system stability and ensuring that support tickets are managed effectively through a ticketing system. With a focus on career progression and hybrid working options, this position is perfect for someone looking to grow their skillset in a supportive environment. If you are passionate about technology and eager to help others, this could be the perfect fit for you.
Benefits
Qualifications
- Experience in IT support is preferred but not mandatory.
- Familiarity with remote support tools and ticketing systems is ideal.
Responsibilities
- Assist employees with IT-related issues and maintain support records.
- Set up and configure desktops, laptops, and other peripherals.
Skills
Education
Tools
Job description
Opportunity to apply knowledge of IT and develop skillset
Great opportunity for career progression
About Our Client
A fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.
- Assist employees with IT-related issues, including hardware, software, and network problems.
- Deal with, review and qualify IT support tickets received via the Jira ticketing system.
- Maintain detailed records of support requests and resolutions.
- Ensure protection systems (eg anti-virus) are kept up to date.
- Daily housekeeping tasks to ensure system stability.
- Escalate issues to the rest of the IT team where required.
- Set up and configure desktops, laptops, printers, and other peripherals.
- Diagnose and resolve technical issues promptly to minimise downtime.
- Perform regular maintenance on IT equipment and software to ensure optimal performance.
- Provide basic training to employees on IT systems and software usage.
- Previous experience in an IT support role is preferred but not mandatory.
- Ideally, experience with remote support tools and ticketing systems.
- Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.
- Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.
- Fantastic benefits available
- Hybrid working
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