IT Helpdesk/1st Line Support Engineer Apprentice – Stockport, Cheshire

Estio Training Limited; Stockport; On-site; GBP 16,000; Full time

Job description

Level 3 Information Communication Technician

Company: Comms-Byte

Full Address: Davenport House, 251 Wellington Road South, Stockport, Cheshire, SK2 6NG

Weekly Hours Worked: 40 hours a week – 9-17:30pm (1hr lunch)

Salary: £16,000

Contact Information:
Please reach out via email at [e-mail] or call 0113 3500 333

About the Company:

Founded in 1995, we deliver professional IT services to a broad range of businesses based in the Northwest of England. Our IT services are tailor-made for your business needs, ensuring that you receive the maximum benefits from our partnership.

Backed by an expert technical team, Comms-Byte guarantees effective support services that will keep your costs down and significantly improve your systems.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Helpdesk/1st Line Support Engineer Apprentice for Comms-Byte IT Support and Services company based in Stockport.

Role Summary:

We are a small, close-knit team with a vibrant office environment and various Microsoft/Partner accreditations. We are a mix of individuals with a passion for IT and we always provide immense support to our apprentices and technicians.

Key Responsibilities:

As an IT Helpdesk/1st Line Support Engineer Apprentice, your main roles and responsibilities will include:

• Providing customer support to external clients remotely.
• Getting involved in new releases and installations, testing, project work, and general IT support.
• Promoting a first-time fix focus, working on your initiative to resolve issues for clients and escalating issues where necessary.

The key tasks include:

• Taking, analysing and resolving all first line support calls from clients.
• Entering and ensuring that correct information on the call and resolutions is in the Company Helpdesk system.
• Control of our system monitoring system and identification of potential problems.
• Demonstrating initiative and the ability to think through and communicate resolutions at all levels.
• Exhibiting exceptional communication skills at all levels.
• Maintaining attention to detail to ensure effective customer contact.
• Upholding our Company image and values.
• Adhering to a smart dress code typical for an office environment.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• An excellent understanding of our Company Service Ethic, its ethos and general technical capabilities and concepts.
• Strict adherence to the policies and procedures of the Company.
• A smart appearance and professional image must be maintained.
• A willingness to assist within other parts of the company.

Personal Qualities:

• Great communication skills.
• Ability to work on your initiative.
• Good problem-solving skills.

More Information:

The candidate will receive training in the following:

• Windows Server 2019/2022
• Windows 10/11
• Microsoft Office and Outlook in particular
• Active Directory
• Email Systems – Microsoft Exchange
• Networking – Routers, switches & UTM devices
• Helpdesk / 1st line support
• Hyper-V/VMWare Virtualisation
• Wi-Fi Networks
• Cloud Computing using Microsoft 365
• Business Telephone Systems

You will be a confident and effective communicator with the potential to develop excellent customer service skills, a willingness to learn and embrace new challenges, as well as a good foundation of technical skill. Full on-the-job training and access to Microsoft Certified training is available, so if you are keen to progress your career in a dynamic environment, please apply now!

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at [e-mail] or call Leeds – 0113 3500 333.
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.