IT Help Desk and Compliance Coordinator

Job Title/Location:

IT Help Desk and Compliance Coordinator - RBC Corporate Headquarters, Oxford, Connecticut

Description:

The Corporate IT Help Desk and Compliance Coordinator position will report to the Information Technology Manager, Infrastructure, and work closely with the IT Applications and Infrastructure teams to ensure change management and support compliance. The position will conduct routine audits to ensure all requests are completed in accordance with the policy and proper documentation is attached. The Corporate IT Help Desk and Compliance Coordinator will also assist with IT support and IT purchasing, including shipping equipment.

Roles and Responsibilities:

• IT Service Request assessment and assignment
• IT end-user support
• ERP and vendor-based system development and configuration compliance and auditing
• Custom application development and deployment compliance and auditing
• Custom report development and deployment compliance and auditing
• Custom Web development and publishing compliance and auditing
• Database design and development change compliance and auditing
• Disaster recovery compliance and auditing
• Infrastructure project and change management compliance and auditing
• Network configuration management compliance and auditing
• General troubleshooting and user assistance
• Participate in after-hours support for access, when required
• Equipment purchasing and logistical support, shipping
• Complete all assigned audits and purchase requests according to company policies and procedures
• Other duties as assigned
• Attendance at work is an essential function of the job

Education/Experience and/or Skills:

• High School Diploma, and a minimum of 5 years in an Information Technology help desk support role
• Experience working with external vendors/suppliers to provide accurate quotes for the purchase of IT equipment
• Experience in being a liaison to the business in terms of purchasing IT equipment
• Outstanding customer service skills; excellent verbal and written communications skills
• Experience with IT ticketing systems
• Experience with the MS Office product suite
• Ability to work independently under general supervision within a demanding customer-centric environment
• Demonstrated ability to be a team player with a high level of initiative
• Ability to interface with various departments; perform as IT liaison
• Ability to prioritize and manage multiple tasks without full-time supervision
• Strong detail-oriented approach with thorough analytical skills and problem solving

We offer competitive compensation and excellent benefits including Medical, Dental, and company matched 401k plan.

RBC Bearings is an Equal Opportunity Employer m/f/h/v.