IT Hardware Support Engineer

JOB TITLE: Workshop Engineer

SALARY: up to GBP25,000pa

LOCATION: Nottingham

SETTING: Office-based

BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program, and many more.

About Us:

Established in the 1980s, we have grown to become one of the UK's largest value-added resellers, serving a diverse customer base across both public and private sectors. Our mission is to empower organizations and users to achieve more with technology by consulting, defining, adapting, and delivering real-life outcomes. We specialize in providing market-leading IT solutions and services, ranging from hardware to cybersecurity and cloud software, all designed to bring a positive impact to our clients.

Due to expansion, we have exciting opportunities for 4x Workshop Engineers. We support a wide-ranging customer base that utilizes various manufacturers, including Lenovo, HP, Apple, and Dynabook equipment. Candidates should be able to work in a busy, fast-paced environment, both independently and as part of a team.

COMMUTABLE LOCATIONS: Nottinghamshire, Derbyshire, Leicestershire

JOB SPECIFICATION: Workshop Engineer

The responsibilities include, but are not limited to:

1. Inspecting, testing, and restocking customer-owned equipment and accessories. This includes testing and repairing products related to our business, predominantly Apple, HP, Lenovo, Dynabook, and Viglen, ensuring correct software/firmware is used on all repaired equipment, following test and repair procedures.
2. Ensuring customers' equipment is fully refurbished and configured to high standards prior to restocking.
3. Ensuring all outbound orders are completed in line with agreed SLAs.
4. Deploying selected customer images via SCCM or USB after machines are repaired/refurbished.
5. Updating calls regularly with clear and concise details on our call management system.
6. Utilizing good troubleshooting and diagnostic skills to ensure correct parts are ordered and achieve right-first-time repair.

Requirements: Workshop Engineer

The ideal candidate for this role will have the ability to install and replace hardware and configure operating systems. You should be able to troubleshoot and solve technical problems independently, with a good understanding of PC hardware setup and configuration.

Benefits:

• Private Healthcare
• Pension
• 25 days holiday, rising to 30 over 5 years
• Group Life Insurance
• Income Protection
• Gym Discounts
• Free Fuel Fridays
• Employee of the Quarter
• Employee Referral Program
• And many more

If you are a proactive individual with a passion for technology and service excellence, we invite you to apply for this exciting opportunity to join our team.