IT Field Technician

Focus Resourcing; Preston; Hybrid; GBP 25,000

Job description

Our outstanding and successful client, a national IT Service Provider who works with some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Preston area and will attend customer sites to diagnose and resolve technical IT issues relating to customers' on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location:

Covering the Preston region (on-site visits + remote reporting)

Travel:

Significant regional travel with some overnight stays (full expenses and accommodation provided)

Company Van:

Van provided

Hours:

Monday to Friday (core hours will be 9am-5:30pm - but these may vary depending on demand)

Salary & Benefits:

Salary will be £25,000 plus an excellent benefits package including 23 days holiday per annum + bank holidays, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

1. Visit customer sites to diagnose & resolve EPOS, network, and business system issues
2. Capture photographic evidence and compile clear, actionable reports
3. Coordinate fixes - liaise with management, IT providers & third parties
4. Mediate IT solutions between franchisees, service desks, and IT contractors
5. Ensure accurate stock tracking & report completion for smooth operations
6. Keep stakeholders informed & updated at all times

What We're Looking For:

1. Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
2. Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders, and third parties.
3. High degree of flexibility in terms of hours of work and location.
4. High level of health, safety, and environmental compliance
5. Full clean driving license.
6. Clean DBS required