IT Field Engineer

About the role

Balfour Beatty are currently looking for a IT Field Engineer to join our Enabling Functions team based in South Mimms.

Within this role you'll effectively and efficiently deliver IT Service of Field Engineering, working in conjunction with the service desk to receive work for completion. Field Engineers will recommend improvements, modifications to all Balfour Beatty IT Services that will improve operating effectiveness and efficiency, that have been discovered whilst delivering services on sites throughout the UK.

What you'll be doing

As a IT Field Engineer you'll:

1. Ensure services provided comply with Backup and Disaster Recovery procedures.
2. Deliver IT field engineering services at main office locations and site setups/decommissions on projects.
3. Ensure compliance with current IT documentation standards utilised within IT Services.
4. Deliver services requested through Incident, Service Request, Change and IMAC processes within IT Service Desk.
5. Deliver field engineering service within the change IT Services management process.
6. Recommend to line manager potential service improvements, and technology which could enhance the delivery of service throughout the UK.
7. Comply with all service delivery agreements and KPIs.
8. Ensure services delivered comply with defined service SLAs.
9. Highlight areas which could potentially adversely affect the business to line management expediently.
10. Proactively resolve systems issues through adopting a flexible approach and creating innovative solutions which maintain an acceptable balance between risk, reward, and customer service.
11. Proactively identify ways to improve service delivery and operational effectiveness on sites.
12. Deliver the Balfour Beatty values when delivering services on behalf of IT Services.
13. Assist with the Mobilization of IT on Project locations.

Who we're looking for

The following qualities/experience are essential:

1. Desire to learn IT Infrastructure Domain knowledge/ Expand on Current level of knowledge.
2. Advanced in-depth Windows 10/Windows 11 & Office 365.
3. An independent, self-starter.
4. Interested in teamwork at the highest level, highly collaborative approach, among the first to volunteer to help others succeed.
5. Strong customer & delivery focus, meeting and exceeding customer expectations.
6. Ability to learn new skills and knowledge, picks up on technical and business challenges quickly.

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata).
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
• Pension, share incentive plan, volunteering leave, recognition schemes and much more.

About us

Balfour Beatty Group Enabling Functions are Legal, Finance, IT and Procurement, Communications, Health Safety and Environment, HR and Sustainability. Together, they support delivery of our Build to Last strategy whilst improving efficiencies and standardising our approach, systems and processes.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com