IT Engineer - Office 365/Messenger

ENGINEERINGUK; Liverpool; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Your New Role

We have a fantastic opportunity for an IT Engineer - Office 365/Messenger to join our Cloud Services team, supporting the wider Group IT team. This is a permanent, full-time role based in the Matchworks, Liverpool that offers hybrid working.

The key purpose of this role is to manage the daily administration tasks and day to day maintenance of our Office 365 Hybrid environment. The role will enable you to develop your technical capabilities in the Messaging space and will improve your skills in Office 365 and Exchange.

The standard hours of work are based on 37.5 hours per week, Monday-Friday.

You will be responsible for:

• Manage both incidents and requests within the Service Management tool, and effectively manage call volumes and escalations.
• Maintaining the Office 365 Hybrid Environment, carrying out daily tasks and day to day maintenance.
• Responding to any security related issues, such as Spam or Malware infected mail, phishing attacks etc.
• Resolving any issues with mail flow from Exchange On-Prem environment to Office 365 or vice versa.
• Responding to any messaging related issues provided by the Service Desk or escalating if required.
• Assist in Project work to optimise or implement new technology or solutions in Office 365 / Exchange.
• Lead customer workshops, training sessions, and collaborative meetings with stakeholders.
• Communicate complex technical information clearly to both technical and non-technical stakeholders.

We want to hear from you if you have:

• Experience in Administering and Troubleshooting Office 365
• Experience in diagnosing Messaging issues by reviewing NDR's and message headers, running Message traces etc.
• Experience in supporting all Office 365 Services such as SharePoint Online, Yammer, Teams, and Power Automate.
• Experience in Troubleshooting Microsoft applications, particularly Outlook.
• Good PowerShell Skills
• Have some understanding of Reporting in Office 365.
• Experience in Managing an AADConnect environment.
• Experience supporting and maintaining MS Windows Servers in an Active Directory environment.
• Experience of working effectively and positively in a busy, pressurised environment.
• Be willing and able to attain SC clearance.

What we can offer you

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program:

• Career Development - Exceptional development and progression plan
• Pension - Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.

Apply today - We are excited to hear from you!

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.