IT Engineer (2nd Line)

Job Title: IT Engineer (2nd Line)

Location: Peterborough

Salary: £32,000 - £40,000

Employment Type: Permanent

Working Hours: Monday - Friday, shifts between 08:00 - 17:30

Are you an experienced 2nd Line IT Support Engineer looking to broaden your technical horizons and take on a diverse range of responsibilities? Do you thrive in a collaborative environment where your skills and contributions are truly valued? If so, we'd love to hear from you!

We are currently recruiting for one of our Peterborough based clients, who dedicated to delivering exceptional service to their clients while fostering a supportive and development-focused culture for our team. With a varied and exciting workload, this role will give you the opportunity to make a real impact while developing your technical expertise across a wide range of technologies.

About the Role

As a 2nd Line IT Support Engineer, you'll play a crucial role in ensuring seamless IT operations and outstanding customer experiences. Your responsibilities will include:

• Providing 2nd line support to clients, both remotely and onsite.
• Acting as an escalation point for 1st line support analysts.
• Handling hardware support, maintenance, and network/telephony troubleshooting.
• Collaborating on IT projects and delivering solutions that align with customer needs.
• Building and maintaining strong relationships with clients and internal teams to ensure the best customer journey.

What We're Looking For

We're seeking a well-rounded IT Support Engineer with solid experience in 2nd line support who's ready for a role offering variety and challenge. You'll need a passion for delivering outstanding service, coupled with the desire to grow your technical knowledge across multiple areas.

Experience in the following areas would be beneficial:

• Microsoft Windows Server/Desktop environments.
• Virtualization platforms (e.g., Hyper-V or VMware).
• Networking fundamentals, including firewalls and server platforms.
• Backup solutions, remote desktop services, and communications tools.
• Basic troubleshooting across Unix/Mac platforms.
• General hardware knowledge, including cabling and terminations.

Don't worry if you don't have experience in all of these areas- our client is committed to supporting your development and helping you gain exposure to new technologies.

Why Join Us?

• Collaborative Team Environment: We believe in the power of teamwork and are committed to creating a supportive workplace where your voice is heard.
• Career Development: We actively encourage and invest in your professional growth, giving you opportunities to expand your technical expertise.
• Diverse Workload: No two days are the same. You'll work on varied and challenging tasks that keep you engaged and learning.
• Impactful Work: Play a key role in delivering exceptional IT services while building meaningful relationships with clients and colleagues.

Ready to Take the Next Step?

If you're excited about the prospect of joining a dynamic team and advancing your career, we'd love to hear from you! Apply today and start your journey with a company that's as passionate about your development as you are.