IT Engineer

IT Engineer - Stockton on Tees

Up to £40,000 PA

IT department within a leading construction engineering business seeking a highly proactive and analytical IT Engineer.

Responsibilities:

1. Logging of tickets and managing through to resolution (both hardware and software).
2. Installation and configuration of new hardware, software, and services.
3. Providing support primarily at 2nd through to 3rd Line, with some 1st line when required.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

Required Experience:

1. Windows OS Support (Windows 10).
2. Active Directory and Office 365 Admin.
3. Microsoft Teams.
4. Supporting AV products.
5. Ideally an understanding of web gateway filtering.
6. An understanding of networking concepts including support of VPNs.
7. Experience working on a Service Desk / management and prioritization of ticket queues.
8. Any experience with ServiceNow will be highly favored.