IT Engineer

• Permanent
• Full time
• £35,000 - £37,000
• Hybrid (WR14 1JJ, Malvern, Worcestershire, United Kingdom)
• Group IT

Join Smartbox and make a meaningful impact as our newest team member!

Are you a passionate IT Engineer who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.

At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.

We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.

In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts.

How will you be making a difference?

IT Infrastructure & Security Management

• Manage and support IT systems, including Windows, Mac OS, Linux, and cloud environments (AWS, Azure).
• Work closely with the Infrastructure Engineer to troubleshoot and resolve complex IT issues, particularly related to servers, networking, and security.
• Ensure that devices and endpoints meet security standards, policies, and hardware configurations.

2nd Line IT Support (Server & Network Issues)

• Provide 2nd line support for IT-related issues, including server, network, and connectivity problems.
• Diagnose and resolve more complex issues escalated from the first line of support, ensuring minimal disruption to services.
• Support the management and maintenance of server hardware, network infrastructure, and related systems.

Patch Management & Vulnerability Remediation

• Oversee and manage patch management for operating systems, applications, and devices, ensuring timely deployment of security updates and patches.
• Conduct regular vulnerability assessments and ensure remediation efforts are completed to reduce security risks.
• Track patch compliance across the organization and report on patching status and vulnerabilities.

Device Hardware Compliance & Conditional Access

• Ensure device hardware meets company security requirements and is compliant with established security policies.
• Manage Conditional Access policies within Microsoft Intune and Azure AD, ensuring that only compliant devices are allowed to access corporate resources.
• Work with security tools like Defender for Endpoint to enforce endpoint compliance and security configurations.

Security Incident & Event Management

• Respond to security incidents related to devices and endpoints, ensuring compliance with internal security policies and procedures.
• Collaborate with IT and security teams to resolve issues and investigate potential breaches or vulnerabilities.

Collaboration on IT Projects

• Work with the Infrastructure Engineer and cross-functional teams to deliver IT projects while ensuring security best practices are integrated throughout the project lifecycle.
• Assist in the deployment of new IT solutions and ensure they are configured in a secure manner, complying with corporate security policies.

Monitoring & Reporting

• Regularly monitor endpoint compliance and device health using tools like Microsoft Intune and Defender for Endpoint.
• Provide regular reports on device compliance, patching status, and security incidents to management.

Documentation & Best Practices

• Document system configurations, patching processes, security incident responses, and device compliance procedures.
• Stay informed about emerging security threats, vulnerabilities, and compliance requirements to continuously improve security measures.

The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/skills/experience

IT Systems & Security Management

• Strong experience in managing and supporting Windows and Linux operating systems in an enterprise environment.
• Experience with Microsoft Intune, Defender for Endpoint, and Azure AD to enforce security and compliance on endpoints and devices.
• Expertise in managing patch management tools and vulnerability scanning tools.

2nd Line Support (Server & Network)

• Proven experience in 2nd line support, including troubleshooting and resolving server, network, and connectivity issues.
• Familiarity with network protocols, IP addressing, DNS, DHCP, VPNs, and other network troubleshooting tools.
• Experience supporting server hardware, operating systems, and network infrastructure.

Device Hardware Compliance & Conditional Access

• Experience with device hardware compliance and ensuring that devices meet corporate security requirements.
• Familiarity with conditional access policies using Intune and Azure AD.

Security Practices

• In-depth understanding of security principles, frameworks, and endpoint security measures.
• Experience with endpoint protection solutions and ensuring device compliance through security configurations.

Collaborative Problem-Solving

• Strong troubleshooting and problem-solving skills, particularly when it comes to diagnosing IT security issues, server/network issues, and resolving device compliance or patching problems.
• Ability to work effectively alongside the Infrastructure Engineer to deliver IT solutions and projects.

Compliance & Reporting

• Proven ability to monitor and manage device compliance across the organization.
• Experience with generating compliance and security reports for senior management.

Useful Qualifications/skills/experience

Cloud & Hybrid Environments

• Experience managing cloud infrastructure and securing cloud-based systems.
• Knowledge of hybrid IT environments and integration of on-premises systems with cloud services.

Security Certification

• CompTIA Security+, CISSP, CEH, CISM, or similar certifications are highly desirable.
• Other relevant certifications in cloud security, endpoint protection, or vulnerability management.

Scripting & Automation

• Familiarity with scripting languages to automate patch management, device compliance checks, and security configurations.

Knowledge of ITIL

• Familiarity with ITIL or similar frameworks for IT service management.

Additional information:

You will have the flexibility to work between your home and our office locations in Malvern and Bristol, requiring a minimum of two days a week in the Malvern office.

Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and 25 days of holiday plus public holidays, we’ll shower you with perks, including:

• Dress: Smart casual attire.
• Food: Free healthy office snacks.
• Hybrid working: Two days a week in the office, laptop and home working IT kit provided.
• Flexible work schedule: Balance is key to innovation.
• Give back to the community: One paid day volunteering for a good cause of your choice annually.
• You, our best asset: More holidays for long service.
• Wellness: Online trainers and gym discounts.
• Mental health: 24/7 Employee Assistance Programme.
• Peace of mind: Company pension and income protection.
• Fun: Complimentary theatre and cinema tickets.
• Eco-friendly: Cycle scheme and electric car leasing options.
• Bonus potential: Discretionary annual bonus.

Our Commitments

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected.

We’d love to hear from you

Join us as an IT Engineer and take our technology and your career into new territories. Share your operational expertise and passion for making an impact within your cover letter and CV. We look forward to receiving your application.

For a full job description, please visit: https://thinksmartbox.com/join-the-team/