IT Engineer

Red Brick Road is currently recruiting for an IT Engineer, to take responsibility for all day to day running of IT and technical support at Red Brick Road. Troubleshooting AV, IT and phone equipment for smooth running of IT at our offices. The role will be supporting 2 companies, Red Brick Road Limited & Opinium Research Limited. The role will report directly to the Office Operations Lead & Finance Director with a direct link to the Head of IT in Opinium.

Ideally the candidate will be driven and ambitious, with the ability to support our IT needs. They will be energetic with excellent organization skills. Good communication across all levels within the business with relevant IT support experience.

Experience, Skills and Personal Attributes:

1. IT knowledge with experience of: Office 365 – Exchange Online and product suite, Windows 10 and 11 desktop support, Mac Support across all mac devices & OS Platforms including O365 & Adobe Suites, Sharepoint and Teams, Active Directory, MS Azure, MFA, Windows Server 2012 R2 & 2019, HPE System Management, ITIL Framework, VPN technologies, Mitel Phone systems, Cisco Meraki and HP Switch technologies, Aruba Wi-Fi networks, Adobe Creative Studio Suite, Symantec Endpoint Protection Manager, Eset Security Management, System Inventory. Understanding of change management policies, windows Autopilot, iTunes, Conditional Access.
2. Multi-tasker – good project management skills.
3. A good relationship builder.
4. ‘Can-do’ attitude with drive and energy to get things done.
5. Evidence of ability to work autonomously and within teams.
6. Must have the ability to communicate effectively across a business (up and down experience levels, as well as across different skill sets).
7. A passion for the advertising industry and the work that we create.
8. Excellent attention to detail.
9. Must be approachable and friendly with a great personality.

Key Responsibilities

IT, Phones, TV and any other electrical equipment:

1. Be our IT helpdesk: resolving any tech issues throughout the business, IT troubleshooting; laptop/desktop (Mac) equipment and all meeting room tech.
2. Equipment should be logged and monitored. Responsibility for keeping all equipment safe and secure.
3. Work with Financial Controller to maintain log of all IT assets within the business.
4. Organise the set-up of new employees, including new starter security access cards which are provided.
5. Manage leavers process, ensuring all equipment is collected and all accounts locked/access disabled.
6. Manage IT server back-ups, keep safe for quick implementation should they be required. Complete weekly checks.
7. Manage Red Brick Road’s renewals for Cyber Essentials Certification.
8. DRP updates should they arise, maintain overall plan. Complete annual tests.
9. DNS management, server maintenance and support, management of server hardware and software, including space and licences, repairs and maintenance, external FTP, firewall maintenance including VPN.
10. Tech will vary across each company.
11. RBR tech: MacBook Pro devices, Windows 10/11 Pro Laptops.
12. Opinium tech: Windows 10/11 Pro Laptops.

IT Relationships & Supplier Management

1. Maintaining relationship with Jigsaw who provide back up support.
2. Ordering of any new equipment required for the office, finding best prices and maintaining an IT/ equipment preferred supplier list, negotiating discounts.
3. Point of contact for laptops and mobile phones, including mobile data, maintaining a competitive price from supplier’s online rentals and charges with support from FD.
4. Liaising with mobile provider for company work phones and updating mobile register.
5. Responsibility of our office printer.
6. Web hosting management, including purchases and renewals.
7. Keep a track of Software management and renewals (including Office 365 & Adobe subscriptions) working with FD on renewals.

Meeting Rooms and Reception

1. Point of contact for meeting room issues and assistance, ensuring TV & Owl set-up and management, maintaining equipment ready for use at any time, movement of equipment, re patching, tuning and set up. (making sure at the start of each day, meeting rooms are in full working order with AV & Video conferencing equipment).
2. Set up a process to enable you to complete pre client meeting checks of all equipment available for smooth running meetings – co-ordinate with the meeting lead.
3. Reception, assist with reception cover (on occasion) / Cover one Friday a month for a couple of hours in the afternoon.