IT Customer Support Technician

KBR; Salisbury; On-site; GBP 25,000 - 35,000

Job description

Title: IT Customer Support Technician

KBR is a global provider of differentiated professional services and technologies delivered across a wide government, defence, and industrial base. Drawing from its rich 100-year history and culture of innovation and mission focus, KBR creates sustainable value by combining engineering, technical and scientific expertise with its full life cycle capabilities to help our clients meet their most pressing challenges today and into the future.

KBR employs approximately 29,000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries, across two synergistic global businesses.

About the Role

As an IT Desktop Support Technician, you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely. You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.

Roles and Responsibilities

1. Complete desktop configuration, prepare equipment for deployment to end users.
2. Delivery and installation of desktop assets and peripherals to end users.
3. Assist with Desktop Incident Management support to users who are based in the office or working remotely.
4. Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
5. Build/image/configure PCs for deployment to users, following standard processes.
6. Assist with disposal, delivery and returns processes as required.
7. Assist with support of corporate mobile phones.
8. Assist with support on hardware for meeting rooms.
9. Provide assistance to users with KBR/ASPIRE Apps and MFA on personal devices.
10. Physical movement of hardware equipment is required as part of the role (i.e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
11. Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
12. Escalates incidents not resolved within established service levels.
13. Maintain good relationships with other staff and promote good morale.
14. Be a reliable source of IT information for users.
15. Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.).

What we’re looking for

1. Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
2. Knowledge of imaging/building of PCs with MECM/CM or similar.
3. Good communication skills and good written and spoken English.
4. A full UK driving license to drive company vehicles.
5. Applicants must be eligible to obtain BPSS, which requires a 3-year footprint in the UK.

KBR Company Information

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.