IT Continuity Analyst

About The Role

Reporting into the IT Continuity Lead, the IT Continuity Analyst is responsible for supporting IT Continuity processes and being an advocate for IT and Business Continuity across Motability Operations.

The scope of the role includes, but is not limited to, protection against:

• Conventional continuity events.
• All existing and future types of cyber and extortion threats.
• Supplier stability and viability scenarios.
• Environmental changes and disasters.

The role is responsible for overseeing and governance in the creation of preventive and recovery systems to deal with these threats to the organisation, ensuring process continuity in the wake of an event. A key goal is delivering achievable and verifiable restoration plans.

Planning for ransomware defence along a pre-attack, peri-attack, post-attack framework focusing on prevention, detection, and recovery.

Working with the Security Operations team to implement a program of ransomware defence using preventative and detective techniques. Integrating cybersecurity into existing Business Continuity (BC) and Disaster Recovery (DR) strategies.

Day-to-day objectives in liaison with the Business Risk and Business Continuity teams:

• Scenario Planning
• Support the co-ordination of Disaster Recovery tests
• Supporting programmes and projects with DR expectations
• Continuous Improvement and Reporting
• Business Continuity Planning (BCP)
• Supporting the completion of Business Impact Analysis (BIA) and running IT risk assessments.
• Overseeing continuity solutions implementation.
• Governance of testing and acceptance plans
• Risk analysis and evaluation.

About You

This role is perfect for someone who is passionate about understanding and steering aspects of IT Continuity, protecting organisational systems and customer data, and ensuring cyber resiliency.

The ideal candidate will have the ability to engage with, persuade, and encourage business and IT Teams in designing, managing, and implementing defences and plans in a cloud-first security environment.

You should have an interest in the current and emerging threats from ransomware/extortion, climate change environment risks, and classic disaster recovery scenarios. Understanding of cloud infrastructure and defence technologies and strategies would be highly beneficial.

You will need to be able to communicate effectively to influence others, share insights, or escalate risks and issues.

• This role is most suited to someone who is a self-starter, thrives for quality, and makes others better.
• A balance of technical and people skills to achieve the expectations of the role.
• Able to work independently or effectively as part of a team.
• Demonstrate the ability to prioritise successfully and manage conflicting demands.
• Flexible and adaptable attitude willing to undertake other ad hoc duties as required.
• You are self-motivated, always keen to expand your knowledge and expertise.
• You will have an interest in developing yourself, learning new skills, and growing in Cloud technologies.

Minimum Criteria

You’ll need all of these:

• Experience working with internal MO Support Teams, Third parties, and other programmes.
• Able to promote best practice for IT and Business Continuity.
• You can manage time and multiple priorities well.
• Drive continuous improvement initiatives.
• Engineering experience of Cloud Platform such as AWS, Azure, and Kubernetes is advantageous.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions.
• We drive change.
• We care.

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus.
• 15% non-contributory pension (9% non-contributory pension during probation period).
• 28 days annual leave with option to purchase and sell days.
• Free fresh fruit and snacks in the office.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships, and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.