IT Change Manager

As a leading Investment bank, they are committed to staying at the forefront of technology and providing their customers with innovative and cutting-edge solutions. In this role, you will play a pivotal role in driving the IT change agenda and implementing new technology initiatives to enhance the digital capabilities and improve overall customer experience.

The IT Change Manager will be responsible for the delivery of all IT BAU change in IT, including owning the IT Change Management process.

The IT Change Manager will be responsible for the delivery of small IT change and IT projects, ensuring that IT change is successfully delivered whilst protecting BAU services.

Key Responsibilities and Accountabilities

Service Design

1. Run and manage the Banks IT Service Design processes

Service Transition

1. Managing the delivery of all IT small changes, including the management of resources (direct and indirect line management)
2. Ensures resources and changes are prioritised and delivered to agreed timelines

Service Operation

1. Assess and evaluate all proposed changes to IT services and infrastructure to identify potential impacts and risks.
2. Take charge of chairing and managing Change Advisory Board (CAB) meetings, facilitating the evaluation and approval of changes.
3. Ensures the change management process is maintained and is communicated to all stakeholders
4. Introduce new and mature existing processes to improve how the bank manages IT change
5. Continually improve the IT change management process and the ITSM tool(s) with the IT Operations Manager and IT Security Manager
6. Assists in planning the on-call rota schedules and participates in them by taking all escalated calls when planned to be on shift. Deputises for the Duty Manager when they are not available.

Management Reporting

1. Establish repeatable management reporting of IT Change to the bank’s committees

Audit and Assurance

1. Management and delivery of evidence and responses to internal and external audit and assurance activities

Other tasks related to IT Change at the discretion of the Chief Technology Officer.

Out hours work may be required from time to time when projects and major changes go live.

Qualifications & Experience

1. Degree in Computer Science or relevant discipline
2. 3 years’ experience in IT in financial services (preferred)
3. Analytical thinking
4. Planning and Organising
5. Managing multiple priorities in parallel
6. Effective communication and documentation skills
7. Influential at all levels of the organisation

Key Success Factors

1. IT change is delivered in accordance with approved standard operating procedures, internal and external audit expectations
2. IT change is prioritised and delivered to the agreed forward schedule of change
3. Appropriate uplift in maturity of Technology change processes to support delivery of the Technology strategy
4. IT Demand Management is managed and prioritized according to business priorities and available capacity