IT Business Partner

We are seeking to recruit an IT Business Partner who will focus on optimising our use of the Microsoft stack/licencing that is already in place as well as learning about key business applications to provide high level training and knowledge transfer as well as management of the software providers. The team is led by the Director of Technology & Data and the role is one of five direct reports.

Working arrangement: This role requires 4 days per week in our office in London, with 1 day working from home.

MAIN DUTIES, RESPONSIBILITIES, ACCOUNTABILITIES

1. Identify opportunities for broader use / awareness of the Microsoft application stack.
2. Devise and deliver a training programme for Microsoft products such as (but not limited to) Teams, SharePoint, OneDrive, Excel, Word, PowerPoint, Forms, Bookings, Lists, OneNote & Stream.
3. Support testing and deployment of new Microsoft technologies (i.e. CoPilot & Azure Blob storage) as well as ongoing upgrades of existing tools.
4. Take on day to day management of MS licencing across the firm deferring to line manager for budget sign off.
5. Take on day to day management of key business applications (as agreed) across the firm including:
1. Management of licences deferring to line manager for budget sign off.
2. Arrange training delivery from software providers.
3. Feedback business requirements/requests to software providers.
4. Manage software providers (where appropriate) through service review meetings.
6. Take on oversight of mobile applications being managed in the firm’s portal and managed via MDM/MAM policies working with our Managed Service Partner to ensure they are appropriate, and that colleagues understand their use/benefit.
7. Configure and prepare reports for Senior Stakeholders within the business to demonstrate value being delivered.

DESIRED KNOWLEDGE, SKILLS, EXPERIENCE & QUALIFICATION

1. Demonstrate a track record and the ability to build relationships and work well as part of a team.
2. Interact with executive level internal stakeholders & external partners.
3. Adapt to changing technology and work within a fast-paced environment.
4. Multi-task/prioritise working within a team structure and independently.
5. Prioritise and manage own workload in a demanding environment.
6. Excellent customer service skills with a helpful and responsive approach.
7. Be independent, resourceful and possess keen ability to learn with excellent work ethic.
8. Experience of Commercial Real Estate (CRE) sector is desirable.
9. Strong track record of delivery regarding optimisation/efficiencies.
10. Strong IT skills.
11. Strong communication skills at all levels of the business.
12. Good Maths & English along with relevant higher-level education or equivalent.
13. Must be a current Microsoft Certified Trainer.
14. A flexible attitude towards working hours, some activities may need to be carried out outside normal business hours.