IT Business Analyst - (Process) - London

Job Description

One of the UK’s best loved hospitality and entertainment providers requires an IT Business Analyst to play a key role in a companywide IT Transformation.

Reporting to the Head of Business Analysis in their global HQ, you will support the business and technology projects by assisting in the analysis, documentation, and communication of requirements for projects across the group portfolio.

Key Accountabilities

Business Analysis

1. Assist in gathering and documenting business requirements through stakeholder meetings and workshops
2. Support the analysis of processes and systems to identify areas for improvement
3. Prepare and maintain documentation, including requirement documents, user stories, process maps, and test cases
4. Collaborate with cross-functional teams to ensure requirements are understood and implemented correctly
5. Help validate solutions against business requirements through testing and feedback sessions
6. Provide administrative support for project activities, including meeting coordination, facilitation, and status reporting
7. Work closely with the senior business analyst and other team members to develop skills and knowledge

Collaboration & Leadership

1. Support the senior business analyst in implementing good business analysis practice across the group
2. Help establish and refine delivery frameworks, incorporating emergent business analysis processes, tools, and techniques
3. Work to build a high level of collaboration across the IT delivery capability working with the IT delivery PMO lead and project management functions to foster a culture of continuous improvement

Technical Knowledge & Experience

1. Experience in a business analysis or similar role preferably within the retail, leisure, or hospitality industry
2. Knowledge of business analysis and requirement gathering techniques
3. Understanding of Waterfall and Agile project methodologies and a desire to learn more
4. Experience of working independently and handling multiple priorities in a fast-paced environment
5. Ability to facilitate and control workshops and requirement gathering workshops
6. A second language (German or Italian) is highly desirable

Skills

1. Analytical: Takes a logical approach to analysis of information to draw accurate conclusions
2. Business acumen: An understanding of how a multi-site business operates with awareness of key challenges and risks
3. Influencing and persuading: Good relationship building skills with proven ability to influence and negotiate effectively
4. Communication: Excellent written and verbal communication skills, communicating effectively at all levels
5. Facilitation: Able to facilitate teams’ and individual thinking processes
6. Prioritisation: Effectively manages own workload against competing demands. Is structured and organised
7. Problem solving: Excellent problem solving, with ability to probe and establish real issues and identify correct solutions
8. Numerate and analytical: Is confident with numbers and takes a logical and methodical approach to the analysis of information to draw accurate conclusions before making informed decisions
9. IT literate: Strong Excel skills and experiences; able to create effective presentations and documents in PowerPoint; high level of ability in Word; experience and knowledge of modern reporting systems

Personal Behaviours

1. Personal impact: Instils confidence in their ability to succeed and presents facts, analysis, and conclusions in a way that ensures support for them
2. Continuous improvement: Always looks for a better way of doing things
3. Focused: Sets performance targets that are ambitious, realistic, and measurable
4. High standards: Focused on the accuracy and quality of their work through to completion
5. Ownership: Takes personal responsibility and initiative to get the job done to a high standard
6. Pragmatic: Able to process complex challenges and turn them into effective, practical, and user-friendly solutions and products
7. Tenacious: Determined to succeed with the drive to deliver outstanding results
8. Learns quickly: Enjoys and quickly absorbs new ideas, concepts, and challenges
9. Integrity: Has a strong sense of right and wrong and high ethical standards
10. Effective Communicator: Readily shares information and builds relationships which will withstand differing views and resolution of issues to the benefit of the business
11. Team player: Works well with others in the pursuit of shared objectives; readily shares information

This is a wonderful opportunity to work for a much-loved UK hospitality and entertainment brand at the top of their game.

The position requires 4 days a week in the West London office (fabulous Hollywood-style offices) with Fridays from home.

Salary is a basic between £50-60K with an excellent benefits package including bonus, pension, and many more company/personal benefits.