IT & AV Support Team Leader / Manager

University of Bath; Matlock Bath CP; On-site; GBP 30,000 - 38,000; Full time

Job description

Department: Digital, Data & Technology Group

Salary: Starting from £30,805, rising to £37,174

Contract Type: Full-Time, Open Ended

Closing date: Sunday 20 April 2025

Reference: ED12583

This is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside developing your line management and team mentoring skills. If you have a background in or a passion for technology, we'd love to hear from you.

This role is offered on a full-time (36.5 hours per week) permanent basis.

About The Role

You'd be joining our small, experienced standard support team in a 2nd line support role, working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

You will work with the team to provide an outstanding IT and AV service to both our students and staff.

No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk).

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching-focused university.

As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university.

Your Key Activities Will Include

• Rectifying faults and providing advice on a wide range of hardware including audio-visual equipment, operating systems, and software.
• Investigating and providing basic hardware and audio-visual repairs.
• Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms and offices as needed.
• Helping to develop our knowledge base and self-help guides.
• Work on projects/small works as required and as staff resource allows.
• Line management and mentoring responsibility for a small team of service analysts.

About You

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting ‘hands-on’ in delivering great support.

You Will Also Have

• Great customer service skills with the ability to communicate with a wide range of people.
• You will understand one or multiple operating systems e.g., Windows, MacOS, mobile platforms and / or Audio Visual equipment.
• Experience using a variety of common Office software.
• Experience with basic hardware repairs.
• Be self-motivated.
• Be able to work alone, in a team or with your peers.
• Have excellent interpersonal skills.
• Enjoy working in a customer-facing fast-paced environment and be able to multitask and prioritise effectively.
• Experience of leading or mentoring a team would be advantageous.

Additional Information

The role title 'IT & AV Support Team Leader / Manager' is for advertising purposes only. If successful, your role title will be Senior Service Analyst (2nd Line Standard Support).

For informal discussions about the role, please contact Sherilyn Elmes or Ed Hook.

What We Can Offer You

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

• Free counselling services through Health Assured.
• Cycle to work scheme.
• Electric vehicle salary sacrifice scheme.
• Staff discount at Team Bath gym.
• Staff discounts on postgraduate tuition fees.
• Staff discount on language courses.
• Generous employer contributory pension schemes.
• Generous annual leave allowance with an additional 5 discretionary days, so that you can enjoy a positive work-life balance.
• A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning, and more.
• Free entry to the Holburne Museum in Bath.
• Local discounts and more.
• A family-friendly workplace.
• An excellent reward package that recognises the talents of our diverse workforce.
• Relocation allowance.
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses.

We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.

Find out from our staff what makes the University of Bath a great place to work. Follow us on X for more information.

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.