IT & AV Support Team Leader/Manager

University of Bath; Bath; On-site; GBP 30,000 - 38,000

Job description

This is a great opportunity for you to develop your IT and Audio Visual (AV) career alongside developing your line management and team mentoring skills. If you have a background in or a passion for technology, we'd love to hear from you.

This role is offered on a full-time (36.5 hours per week) permanent basis.

About the role

You'd be joining our small, experienced standard support team in a 2^nd line support role working in a fast-paced environment where you will gain experience and exposure to a variety of challenges and problems that will build your expertise.

You will work with the team to provide an outstanding IT and AV service to both our students and staff. No two days will be the same, providing help and advice in person, via telephone and remote support as well as through our ticket management system (TOPdesk).

You will play a key part in creating an exceptional IT and AV infrastructure in our world-leading research and teaching focused university. As part of our supportive team of 11 second line analysts, you will be supporting administrative, teaching, and learning activities across the university.

Your key activities will include:

• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, operating systems, and software.
• Investigating and providing basic hardware and audio visual repairs.
• Assisting with the build and deployment of DDaT supported equipment to teaching/learning spaces, meeting rooms, and offices as needed.
• Helping to develop our knowledge base and self-help guides.
• Working on projects/small works as required and as staff resource allows.
• Line management and mentoring responsibility for a small team of service analysts.

About you

You will be interested in developing your career within IT and AV and enjoy problem-solving software and hardware issues as well as getting hands-on in delivering great support. You will also have:

• Great customer service skills with the ability to communicate with a wide range of people.
• An understanding of one or multiple operating systems e.g., Windows, MacOS, mobile platforms, and/or Audio Visual equipment.
• Experience using a variety of common Office software.
• Experience of basic hardware repairs.
• Self-motivation.
• Ability to work alone, in a team, or with your peers.
• Excellent interpersonal skills.
• Enjoyment of working in a customer-facing fast-paced environment and the ability to multitask and prioritise effectively.
• Experience of leading or mentoring a team would be advantageous.

Additional information

The role title 'IT & AV Support Team Leader/Manager' is for advertising purposes only. If successful, your role title will be Senior Service Analyst (2nd Line Standard Support).

For informal discussions about the role, please contact Sherilyn Elmes at [e-mail] or Ed Hook at [e-mail].

£30,805 to £37,174. Grade 6