IT Apprenticeship

Baltic Apprenticeships; Walton-on-Thames; On-site; GBP 20,000 - 30,000

Job description

Mint Support is a forward-thinking, proactive, and flexible company providing managed IT services to schools, academies, and multi-academy trusts across the primary and secondary sectors. Since their incorporation in 2012, they have built a strong reputation for delivering exceptional customer service. In June 2023, they became part of Eduthing Limited, the fastest-growing provider in the South East and the largest in Surrey.

Their mission goes beyond technology – they are passionate about supporting schools and ensuring staff, children, and young people benefit from the best IT solutions. They build strong relationships with their schools, working collaboratively to improve IT infrastructure and services.

As an IT Support Apprentice, you will play a vital role in delivering technical support and IT solutions to schools. This apprenticeship is a fantastic opportunity to gain hands-on experience while working towards a qualification in IT support. You will receive mentorship from experienced professionals and develop essential troubleshooting, networking, and problem-solving skills.

A Typical Day in the Job:

1. Basic troubleshooting for hardware, software, and network issues
2. Assist with installing, configuring, and updating software and operating systems
3. Support system and user account setup, including password resets and permissions
4. Communicate confidently with schools to provide remote and onsite IT support
5. Learn to use troubleshooting tools (90% Windows & Chromebooks) and remote tools like Dato RMN
6. Gain experience with PowerShell and batch scripting for system administration
7. Complete safeguarding training and ensure awareness of data protection policies

Salary, Hours & Benefits:

Hours: 37.5 hours per week (Core hours 8:00 AM – 4:30 PM, with flexibility for shifts between 7:00 AM – 6:00 PM)

Holidays: 24 days annual leave

5 Days Paid Leave for Volunteering

Employee Assistance Programme

Free Drinks, Fruit & Snacks

Desired Qualities, Skills and Knowledge:

1. A passionate learner with a proactive attitude and willingness to develop IT skills
2. A confident communicator who can build relationships with schools and users
3. Basic troubleshooting skills in IT systems, hardware, and software
4. Someone with a strong problem-solving mindset and ability to work independently or as part of a team
5. A culture fit – someone who aligns with our values and customer-focused approach

Your Training with Baltic:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

Next Steps:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Eduthing. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.