IT Apprenticeship

IT Support Apprentice – Unilink Software

Are you passionate about IT and looking for a hands-on opportunity to develop your technical skills? Unilink Software is offering an exciting IT Support Apprenticeship where you will gain experience in both internal IT support and external client services.

Unilink Software is an award-winning company providing innovative software solutions for the criminal justice sector. Their work makes a real difference, improving efficiency and security in prisons, probation, and law enforcement. With a supportive and flexible working environment, Unilink Software is the perfect place to start your IT career.

At Unilink Software, they believe that diversity drives innovation and strengthens our business. They are committed to creating a workplace that reflects the diverse communities they serve.

This role is part of our broader commitment to improving ethnic diversity within their team and industry.

A Typical Day in the Job:

• Providing IT support to both internal teams and external clients.
• Troubleshooting technical issues across various software and hardware platforms.
• Assisting with system maintenance, updates, and installations.
• Learning about networking, cybersecurity, and cloud-based services.
• Working as part of a dedicated IT support team to ensure smooth daily operations.
• Engaging with customers to provide high-quality technical support.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

• A passion for IT and technology, with a willingness to learn.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work as part of a team and independently when required.
• Basic knowledge of Windows operating systems and Microsoft Office Suite.
• Good customer service skills and a proactive attitude.
• Some prior experience with IT support, either through education, work experience, or personal projects.
• Knowledge of basic networking concepts (Wi-Fi, LAN, VPN, etc.).
• Understanding of cybersecurity fundamentals.
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

• £15,000 to £17,000 per annum.
• Monday to Friday, 37 hours per week.
• Annual salary review.
• Annual bonus based on company performance.
• Work from home opportunities.
• Modern offices in Newcastle, London & Southampton for office-based roles.
• 25 days holiday per year, plus bank holidays.
• Cycle to work scheme.
• Eye test and contribution towards VDU-use glasses.
• Pension scheme with 5% employer contribution (or 5% extra to salary if opted out).

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments.

With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.

How to Apply

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Unilink Software. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.