IT Apprenticeship

Baltic Apprenticeships; Newcastle upon Tyne; On-site; GBP 16,000; Full time

Job description

ITC Service is a leading IT support provider based in the Northeast of England, established in 2006. The company has built a strong reputation for delivering high-quality IT solutions to businesses across the UK. ITC Service prides itself on its exceptional client retention rate and industry-leading Net Promoter Score, reflecting its commitment to outstanding service.

ITC Service is seeking an enthusiastic and motivated IT Apprentice to join its growing team. This apprenticeship provides a comprehensive training program designed to develop essential IT skills and industry knowledge. The successful candidate will work alongside experienced IT professionals, gaining hands-on experience in IT support and contributing to various technology projects.

In this role, you’ll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Answering customer calls and logging and raising tickets
• Fixing PCs, installing software, and troubleshooting issues
• Providing first-line service desk support via telephone and remote access
• Determining compatibility of hardware/software upgrades before implementation
• Utilising PowerShell for various tasks
• Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens)
• Software testing before mass rollout
• Updating systems such as ConnectWise, Microsoft 365 / Azure
• Installing PCs, laptops, thin clients, servers, copiers, and networks

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• Salary £16,000 Per Annum
• 37.5 hours per week, Monday – Friday, 8am – 5pm
• Located on the Metro line (driving preferred; car parking available on-site)
• Growth opportunities in a rapidly expanding business

Desired Qualities, Skills and Knowledge:

• Proactive, ambitious, and eager to learn
• Excellent communication skills and comfortable speaking with customers
• Strong problem-solving abilities
• Basic knowledge of IT hardware and software
• Grade 4/C in Math's and 5/C in English

Your Training with Baltic:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support apprentice.

Next Steps:

To apply, please submit your CV. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.