IT Apprenticeship

IT Support Apprentice – ITSD

Are you passionate about technology and eager to kick-start your career in IT support? ITSD is offering an exciting IT Support Apprenticeship where you’ll gain hands-on experience in IT security, troubleshooting, hardware upgrades, and cloud technologies while working with a variety of clients.

ITSD is a leading provider of IT solutions, offering expert support to businesses of all sizes. Their team delivers high-quality technical services, from IT security to network management, ensuring clients have reliable and efficient systems. If you’re looking for an apprenticeship that will challenge and develop your technical skills, this is the perfect opportunity for you.

A Typical Day in the Job:

1. Assisting with security processes such as password resets, antivirus configuration, and implementing client policies.
2. Accessing technical documentation through the knowledge base in the Halo PSA ticketing system.
3. Supporting with SLAs, escalations, and tracking tasks through the ticketing system.
4. Providing technical support to both internal and external clients—mainly external—via face-to-face, remote, phone, and email support.
5. Using troubleshooting tools such as Wireshark, PowerShell, Command Prompt, and Task Manager to diagnose and fix issues.
6. Installing and upgrading hardware, including routers, switches, firewalls, RAM, and PC builds from scratch.
7. Configuring and upgrading software remotely using systems like Enable and TeamViewer.
8. Working with network devices, including installations of routers, switches, and patch management.
9. Gaining experience with cloud technologies, including Microsoft 365, Azure, and Jump Cloud.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills, and Knowledge:

1. Passionate about technology and eager to learn.
2. Customer service experience is a bonus.
3. A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.

Salary, Hours & Benefits:

1. £18,000 to £20,000 per annum.
2. Monday to Friday, 9:00 am – 5:30 pm (1-hour unpaid lunch).
3. Pension contributions.
4. Opportunity to progress into a full-time role or a Level 4 Network Engineer apprenticeship.

Your Training with Baltic Apprenticeships:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting software, optimising performance, and setting up virtual environments.

With real-time classes, self-paced learning, and expert trainer support, this programme will give you the confidence and qualifications to thrive in IT.

How to Apply:

To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with ITSD. If your application is successful, one of our recruitment consultants will be in touch to discuss your application further.

Eligibility Criteria:

You must have the right to work in the UK and valid residency status to apply for this apprenticeship.