IT Analyst - Retail Systems

ENGINEERINGUK; Irthlingborough; On-site; GBP 25,000 - 45,000; Full time

Job description

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What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates.
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay.
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package.

About the role

The IS Analyst for Retail works within the IS team at Booker and is responsible for delivering effective, secure, and efficient systems to improve customer satisfaction and cash profit. This helps Booker serve our customers, communities, and planet a little better every day.

This role involves:

• Providing support to both internal and external customers regarding EPOS systems and their interaction with the Booker Retail Gateway.
• Offering support services for the Scoot rapid delivery platform.
• Delivering projects required to support the IS Retail Strategy.
• Ensuring the security of the Retail Gateway and Scoot platform.

Additionally, the role requires providing out-of-hours support for service incidents and planned IT works.

You will be responsible for

• Manage the Scoot system administration.
• Manage the Retail Gateway system administration.
• Monitor system KPIs.
• Support delivery of the retail systems roadmap.
• Testing of Gateway processes and EPOS integrations.
• Testing of the Scoot Platform and integrations.

You will need

• Technical project management skills.
• IT Service desk experience.
• Consistent delivery of results.
• Customer services experience.
• Knowledge of EPOS is beneficial.
• Knowledge of wholesale industry business processes is beneficial.
• Knowledge of convenience retail business processes is beneficial.
• Training can be given if needed to the right candidate.