IT Account Manager

Marstep Resourcing Solutions; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job description

This is a great opportunity to join a long established and growing business, where you will have the opportunity to develop a career whilst also sharing in the company success.

This role may suit an existing IT Support Engineer, looking to develop their skills in a commercial role, or an existing account manager within a technical field, or a recent IT graduate looking to develop a worthwhile career. Salary will be dependent on experience and will allow genuine opportunities to develop a long and growing career and dramatically increase earning potential as you grow.

They are seeking an Internal Account Manager to join the Project/Sales team undertaking the following duties:

Job Summary: The Internal Account Manager will be responsible for managing and nurturing relationships with existing clients, ensuring their needs are met, and identifying opportunities for growth. This role requires excellent communication skills, a proactive approach, and the ability to work collaboratively with various departments.

Key Responsibilities:

• Client Relationship Management: Maintain and strengthen relationships with existing clients, acting as their primary point of contact.
• Account Growth: Identify opportunities to upsell and cross-sell products and services to existing clients.
• Problem Solving: Address client inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Collaboration: Work closely with sales, marketing, and product teams to ensure client needs are met and to develop tailored solutions.
• Reporting: Prepare regular reports on account status, client feedback, and opportunities for improvement.
• Market Analysis: Stay updated on industry trends and competitor activities to provide valuable insights to clients.

Qualifications:

• Education: An interest or qualifications in IT/Technical subjects.
• Skills: Excellent communication and interpersonal skills, strong analytical abilities, and proficiency in CRM software and Office packages such as Excel.
• Attributes: Proactive, detail-oriented, and able to work independently as well as part of a team.

Benefits:

• 22 days holiday + Banks Holidays (holidays increase 1 day per year up to 31 days)
• Birthday day off
• NHS Top up Cash plan
• Death in service insurance
• Salary sacrifice pension scheme
• Opportunity to earn Bonus/Commission after qualifying period.