IS Services Manager

Job Purpose

To ensure that all Force IT systems operate 24 hours per day, 7 days per week, to implement any changes to Force IT systems in a controlled manner and to provide help and guidance to all users of the Forces IT systems.

Qualifications

Knowledge & Experience:

The post holder will be educated to degree level or have considerable practical experience in a similar role elsewhere. Formal qualification and experience in Information Technology Infrastructure Library (ITIL) is essential.

Experience:

The role requires a wide and deep knowledge and experience of computer and communication system techniques with extensive experience of computer operations management and support of a large-scale IT infrastructure, user support management and system installations, upgrades and rollouts being essential.

Skills And Abilities:

Post holder must have the detailed technical and analytical skills to hold in mind the current, complex computer and communication systems infrastructure including server and mainframe hardware, operating system and software environments in order to ensure the continuous availability of services to Force operations.

Sound and sensitive management skills and awareness of user experience and satisfaction is essential in providing user support across a large and varied computer and communications infrastructure, so that all users of the forces systems are provided with a prompt, effective and resolute help and support service.

Very strong inter-personal and negotiating skills will be required to maintain a high-profile role with operational police staff at all levels particularly concerning the availability of system resources and access; to co-ordinate with I.S. Department peers concerning the integration of systems, applications and networks, and to deal with suppliers of systems and support services in order to minimise operational costs and maintain high levels of response.

Good project management and decision-making skills are needed in order to oversee operational and/or support activities, and to take action when operations or projects do not go to plan.

The post-holder must have the ability to stay abreast of developments in computer systems and how the implementation of new products or services could improve system performance or cut costs.