IPMS Administrator

Carpmaels & Ransford; London; Hybrid; GBP 30,000 - 60,000

Job description

Carpmaels & Ransford, IPMS Administrator

We are a leading European intellectual property firm, advising some of the world’s most innovative and successful companies. Together, we help to improve lives by supporting innovation.

We hire talented and passionate people who think creatively and enjoy a challenge. Working collaboratively, we share our knowledge and experience across teams, actively learning from each other in a friendly and sociable environment.

We are passionate about creating a diverse and inclusive workplace. Diversity of thought is vital to our business; it’s how we approach challenges differently and offer our clients creative and original solutions. Through our work with organisations such as IP Inclusive, Stonewall and Business in the Community via the Race at Work Charter, we are putting the right steps in place to make sure that all our people feel supported and empowered to be themselves. Further information on our commitment to diversity and inclusion is available on our website.

A healthy work/life balance is very important to us, and we run regular wellbeing events in addition to the large number of clubs and social activities that are available to everyone at the firm. We are also enthusiastic supporters of our local community through partnerships with the Social Mobility Foundation and Holborn Community Association.

The role

Our Tech Team is instrumental in delivering exceptional client services and supporting the firm’s operational excellence. Our commitment to leveraging advanced technologies and fostering a culture of continuous innovation sets us apart.

Our department boasts a diverse array of professionals, each an expert in their field. Our skilled developers, astute business analysts, robust infrastructure specialists, and dedicated desktop support engineers form the backbone of our technological prowess. Together, they are pivotal in enabling the delivery of outstanding professional advice and client service.

The Firm is currently going through an exciting period of change and transformation and as a result, we are seeking an IPMS Administrator to join our Tech team. The main focus of this role will be on the support, maintenance and development of our Inprotech IPMS, which is our core business system. As well as being the key source of case related information, Inprotech also integrates widely with other systems used by the firm, including our Sharepoint DMS, K2 workflows and our in-house web-based National Validation system, which is used by our clients.

The successful candidate will also be involved with other projects, including the ongoing development and integration of our existing systems and implementation of new products and features through upgrades, to achieve further automation and streamlining of our processes.

What you’ll be doing

• Gain an understanding of one the firm’s core business systems namely Inprotech.
• Set up and maintenance of rules, screen configuration and user access in Inprotech.
• Set up and maintenance of emails and letters generated from Inprotech.
• Designing and setting up reports out of Inprotech as required by Partners and other members of the firm.
• Supporting users in the Records & Formalities department.
• Production of technical documentation for business as usual applications and for projects, upgrades and production fixes.
• Collaboration with other departments.
• Identifying areas where the IPMS can be used to better effect.
• Building and sharing knowledge on technology solutions.

Skills and experience we’re looking for

The ideal candidate will have some experience in an applications support role in a professional services environment. Previous experience in an IP firm or a regulated industry is desirable. However, this is not essential and we welcome candidates from a range of backgrounds with varied experiences.

You will:

• Have the ability to work on your own initiative with minimal guidance; self-starter and motivated.
• Take a proactive approach with a ‘can-do’ attitude.
• Work successfully as part of a team, sharing knowledge, collaborating with and supporting colleagues.
• Be flexible in approach and adaptable to change; willingness to learn new skills.
• Show resilience and remain calm under pressure.
• Have an analytical mindset.
• Be motivated, results and delivery focused with a commitment to quality of work.
• Get involved with problem solving and suggest possible solutions.
• Have strong written and verbal communication skills.
• Be organised and able to manage their time effectively.

Essential skills

• Implementing business process requirements in software systems / workflow management systems.
• Good knowledge of Microsoft Office suite or products.
• Administration of an Inprotech or another IPMS installation.
• Experience working in an Agile team (including working with e.g. Atlassian Jira).
• SQL Server 2016 and above to include:
  – T-SQL querying skills including Stored Procedures and Functions.
  – SQL Server Reporting Services (SSRS).
• Experience working with document management systems and content management systems.
• Awareness of secure coding practices.
• SQL Server Integration Services (SSIS).
• Experience working with Source Control systems.
• VBA in Microsoft Office products.
• JSON / XML / XSL / HTML / CSS.

What we offer

We offer a competitive benefits package that currently includes the following:

• 25 days’ holiday, increasing by 1 day per year up to our maximum of 28 days.
• Employer pension contribution of 5% in your first year, with a minimum 3% employee contribution, increasing to 10% employer contribution after one year’s service.
• Holiday buy scheme, with the option to purchase up to 5 additional days.
• Holiday bonus, starting at £400 per year, increasing each year up to a maximum of £2,000.
• Private medical insurance via Bupa, where you’ll be eligible to join the month following your start date. You will also have the option to add dependants, subject to a monthly cost.
• Free confidential access to 24/7 medical, mental, legal and financial wellbeing support via Health Assured and WeCare from your first day of employment.
• Access to internal Mental Health First Aiders, all of whom have completed the Mental Health First Aid England accredited training programme and champion wellbeing across the firm.
• Life assurance of 4x your base salary.
• Income protection, with cover for up to 5 years and compensating for up to 75% of your base salary.
• Season ticket loan.
• Access to Payroll Giving or Give As You Earn (GAYE) which allows you to donate to charity through your monthly pay.
• We’re passionate about the benefits of corporate volunteering and offer all employees 1 paid volunteer day per year.

We’re very proud of our collegiate culture and the value that working together brings. Through our commitment to enabling everyone to do their best work, we offer a range of family and life-friendly policies.

This includes competitive enhanced maternity, paternity, adoption, surrogacy and shared parental leave schemes, if you’ve been with us for at least 26 weeks. Furthermore, our fertility policy aims to assist employees with both the logistical and emotional aspects of undergoing fertility treatment. This includes paid leave of up to five days for fertility treatment.

We also recognise the needs of balancing home life around the requirements of your role. Depending on the work you do and your team, we offer informal arrangements such as hybrid and agile working, as well as more formal arrangements such as flexible hours and part-time working. We’re very happy to discuss flexible and life-friendly working options during the recruitment process and upon joining us.

We are proud of our inclusive culture where individual differences are celebrated, and we are committed to providing equal opportunities to all employees and job applicants. We do not tolerate discrimination either directly or indirectly on the basis of race, sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, pregnancy and maternity, or any other characteristic protected by law. Our approach is embodied in our Equality, Diversity and Inclusion Policy, as well as our diversity and inclusion programmes.

Please mention IP Careers when applying to Carpmaels & Ransford.