IPB Digital & Data Transformation - KYC Product Manager - Associate

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Job Description

Join the dynamic International Private Bank (IPB) Digital & Data Transformation (DDT) team at J.P Morgan to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It is an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business. As a Product Manager, you will shape digital product strategy and align priorities to ensure seamless client experience, growth and achieve efficiency goals globally.

As a KYC Product Manager within J.P. Morgan's IPB DDT team, you will play a key role in leading the efforts to re-imagine and enhance KYC processes across new-to-bank onboarding and ongoing KYC, ensuring an integrated end-to-end journey. Through partnership with the business, advisors, senior leaders, designers, and technologists, the Product Manager will shape the digital product strategy and align priorities to ensure we're solving our user's biggest problems.

Job Responsibilities:

• Understand client and advisor needs: Invests in a deep understanding of the business opportunity, advisor & client needs and competitive landscape to inform which initiatives and features to pursue. Participates in research to uncover advisor & client needs, and to inform feature definition so that it is relevant and useful.
• Defines strategy, operating model, and roadmap to achieve vision and business goals: Owns and drives the product roadmap to meet business goals and provide a leading customer and product experience. Partners with developers and UX designers to deliver intuitive and differentiated user experience. Prioritizes and defines each feature to meet client and business goals, while also meeting control requirements.
• Leads the product development lifecycle: Defines requirements (in partnership with other teams), ensures sprint inputs (e.g. design and requirements) and outputs (e.g. tested code) are as envisioned, and provides direction and smart trade-off decisions for the scrum team. Collaborates with other product and requirement owners and designers to deliver end-to-end product and experience. Partners with Technology to triage issues end to end until full resolution is achieved. Communicates issue resolution to appropriate parties and escalates issues as necessary to ensure proper response.
• Establish approach to pilot/rollout new capabilities: Includes objective/scope, communication, training/support, and feedback/metrics.
• Embody true