IOM Senior Operational Support Manager - Temporary until 31/03/2026 - Fixed Term / Loan (Ref: 4626)

HM Prison and Probation Service; Scunthorpe; On-site; GBP 30,000 - 60,000

Job description

This position is based at various locations including NMS Bay House, TQ2 7TD, NMS Brittany House, EX4 4EP, and others listed below:

• NMS CEEDS, Ujima House, BS2 8QU
• NMS Deane House, TA1 1HE
• NMS Little Keep Gate, DT1 1AH
• NMS NPS Westwey House Entrance B, DT4 8TG
• NPS 1 BRIDEWELL STREET BRISTOL, BS1 2AD
• NPS 150 VICTORIA ROAD SWINDON, SN1 3UZ
• NPS 3 KINGS AVENUE ST AUSTELL, PL25 4TT
• NPS 3-5 BARNFIELD ROAD EXETER, EX1 1RD
• NPS 34 MARSHFIELD ROAD CHIPPENHAM, SN15 1JT
• NPS 63 COMMERCIAL ROAD POOLE, BH14 0JB
• NPS 7 MADEIRA ROAD BOURNEMOUTH, BH1 1QL
• NPS BRISTOL MAGISTRATES COURT BRISTOL, BS1 3NU
• NPS COUNTY OFFICES CHELTENHAM, GL50 3EW
• NPS ENDSLEIGH HOUSE CAMBORNE, TR14 8DN
• NPS KINGSLEY HOUSE BARNSTAPLE, EX31 1DR
• NPS QUEENSWAY HOUSE WESTON-SUPER-MARE, BS22 7BB
• NPS RIVERSIDE HOUSE BRIDGWATER, TA6 3HW
• NPS ST CATHERINES HOUSE PLYMOUTH, PL1 2TS
• NPS THE BOULTER CENTRE SALISBURY, SP1 3SL
• NPS THE OLD CONVENT BATH, BA2 4JE
• NPS TREMORVAH WOOD TRURO, TR1 1HZ
• NPS TWYVER HOUSE GLOUCESTER, GL1 1DR
• NPS YEOVIL COUNTY COURT YEOVIL, BA20 2QD

Job Summary

Please refer to the job description.

Job Description

Overview of the job

Working at the direction of the Head of Operational Function, the post holder will be deployed to a variety of roles in order to provide strategic support.

Summary

To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU). This includes representing the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate. The post holder must adhere to all policies regarding the sensitive/confidential nature of the information handled while working in this position. The post holder may be required to participate in an out-of-hours on-call rota.

Responsibilities, Activities & Duties

The Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below:

• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management, etc.
• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff.
• Responsible for developing and deploying the Cluster Training Needs Analysis.
• Ensure effective cluster employee recruitment and induction.
• Act as cluster lead for performance & quality.
• Act as cluster lead for audits and inspections.
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster.
• Under the guidance of the Head of LDU Cluster, represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.
• Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings.
• In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorization or involvement is necessary, e.g., authorizing the recall of offenders to prison.
• Operational support to the Head of Cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.
• Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
• Operational support to the Head of Cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for estates, buildings, and maintenance activities within the cluster.
• Demonstrate pro-social modeling skills by consistently reinforcing pro-social behavior and attitudes and challenging anti-social behavior and attitudes.
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
• Work within the aims and values of NPS and HMPPS.

The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

Person specification

Qualifications

A qualification in one of the following areas:

• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
• A qualification recognized by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.

The following qualifications gained in England and Wales were previously recognized as providing such eligibility:

• Diploma in Probation Studies
• Diploma in Social Work (with Probation Option)
• CQSW (with Probation Option)

Knowledge of the wider criminal justice system

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Making Effective Decisions
• Working Together

A working environment that supports a range of flexible working options to enhance your work-life balance, a culture which encourages inclusion and diversity, a Civil Service pension with an employer contribution of 28.97%, Annual Leave, Public Holidays, and Season Ticket Advance.

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, and Experience. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Contact point for applicants

Job Contact:

• Name: SSCL Recruitment Enquiries Team
• Email: [e-mail]
• Telephone: [phone]

Further information on appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles.