Investment Banking Chief Operating Officer (COO) Service Management

Step into the role of Investment Banking COO (Chief Operating Officer) Service Management at Barclays, where you will work with the Director/Managing Director IBK (Investment Bank) COO to support and deliver on a wide range of strategic projects and initiatives, often in collaboration with other members of the IBK Management Team and business heads in the CIB. The role will involve close partnership with CIB (Corporate Investment Bank) COO Transaction Cycles and CIB businesses and functions to help them develop and execute their strategies. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as an Investment Banking COO Service Management, you should have experience with:

• Strong project management skills and a proven ability to work independently as a self-starter.
• Excellent communication skills and the ability to produce high-quality documents tailored for a senior audience, proficient in Microsoft tools.
• A strong understanding of investment banking, related processes, and familiarity with Market Data Products, service management, procurement, and supply chain routines.
• A strategic mindset to review and streamline processes, collaborate effectively, and influence colleagues to deliver consistently and successfully.

Some other highly valued skills may include:

• Strong analytical skills for making data-driven decisions, involving proficiency in statistical tools and software, problem-solving abilities, and evaluating risks and benefits.
• Building and maintaining strong relationships with stakeholders, understanding needs, providing excellent service, and identifying opportunities for additional support.
• Adaptability and openness to change in a constantly evolving financial industry.
• The ability to tackle complex issues and find effective solutions, involving critical thinking, creativity, and the ability to work under pressure.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology skills, as well as job-specific technical skills.

This role will be based in Glasgow.

Purpose of the role

To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in compliance with Barclays legal, regulatory, and ethical responsibilities.

Accountabilities

• Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing, and systems.
• Identification and investigation of potential market abuse, including Insider Dealing, Unlawful Disclosure, Market Manipulation, or Anti-Competitive Conduct.
• Conduct investigations of compliance risk events or breaches, with oversight and check and challenge of corrective actions and preventative measures.
• Implementation of compliance policies and procedures in line with regulatory requirements, ensuring alignment with international standards.
• Collaboration with 1LOD, other relevant Compliance teams, legal, and relevant risk management functions for a comprehensive approach to compliance and risk management.
• Identification, investigation, and oversight of potential money laundering, terrorist financing, or other financial crime.

Assistant Vice President Expectations

• Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.
• Lead a team performing complex tasks, using professional knowledge and skills to deliver on work impacting the whole business function. Set objectives and coach employees towards those objectives.
• If in a leadership role, demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver consistently. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• If an individual contributor, lead collaborative assignments and guide team members through structured tasks, identifying the need for other areas of specialisation.
• Consult on complex issues and provide advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls related to the work done.
• Perform work closely related to other areas, requiring understanding of how areas coordinate and contribute to achieving organisational objectives.
• Collaborate with other support areas to stay updated with business activity and strategy.
• Engage in complex analysis of data from multiple sources to solve problems creatively and effectively.
• Communicate complex information clearly to sensitive or difficult audiences.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive.