International Service Improvement Manager - Heathrow Worldwide Distribution Centre

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Job reference number: 315926

Position: International Service Improvement Manager - Heathrow Worldwide Distribution Centre
Salary: Competitive salary

Benefits: Car allowance of £4200 or £3700 as cash via payroll each month (£308.33), Healthcare, and an annual bonus potential of 18%. Generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service.
Type: Permanent, Full time

Location: HWDC

Improving and maintaining the quality of international export and import products is crucial for revenue and growth plans at Royal Mail's international business. This is a fantastic opportunity that focuses on utilizing available data to identify key performance gaps in our pipelines, establishing clarity on failure root causes, and engaging with stakeholders to drive performance improvement.

This is a hybrid working role with a requirement to attend our Heathrow Worldwide Distribution Centre, with some domestic travel in line with business needs.

About the Role

1. Development of quality governance process for International import and export products including the ownership of an overall quality plan for International products.
2. Identify root causes of operational failure across the import and export product pipeline and develop improvement actions using diagnostic data and operational knowledge.
3. Work with Commercial stakeholders to prioritise the improvement actions that will have the greatest impact on measured quality and commercial benefit.
4. Formulate and gain concurrence to improvement action plans, with the relevant stakeholders of pipeline segment performance.
5. Continuously review the delivery and effectiveness of the agreed actions, identifying corrective actions and re-planning as appropriate to maintain focus on continual improvement.
6. Build effective working relationships with stakeholders responsible for pipeline segment performance, raising awareness and understanding of the performance of international products and its impact on wider business performance.
7. Report to the monthly International Pipeline Quality Review Meeting on the most recent measurement results, the agreed action plans resulting from that information, and the effectiveness of previously agreed and reviewed actions.

About You

1. Thorough knowledge of International/Inland Royal Mail pipelines, international mail & parcel products.
2. Be politically aware and able to think strategically as there is high-level contact and influencing of Senior Stakeholders both within Royal Mail and external organisations.
3. Process management: Have demonstrable success in performance and quality management with internal and external stakeholders/Suppliers. Be able to assimilate complex data, perform data analysis and turn this into action and improvement plans.

Extra Benefits

1. RMG Share Schemes: partnership and matching share offer.
2. Family friendly support: enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
3. Discounts and offers: more than 800 offers to help you save on things like groceries, days out, holidays and household bills.
4. Supportive and generous company sick pay.
5. Your Wellbeing: 24/7 access to services and tools to help you with physical and mental health, financial and social support.
6. Lifestyle benefits: options to purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products.
7. Financial support: information and services to help you manage debt and grow your financial knowledge.
8. Your peace of mind with: Healthcare CashPlan, Dental Cover, Additional Life insurance & more.
9. Free & discounted RMG products: free keep safe & redirection, partner discounts.
10. Free stamps: at Christmas.

Your Career in Safe Hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year.

Royal Mail is a forward-thinking, innovative organisation, committed to reducing emissions and improving air quality in our communities.

Next Steps

The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.

We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. We will provide you with your interview questions ahead of time to enable you to prepare.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Closing Date: 19th October 2024. Please note, this advert may close early if the appropriate number of applications has been reached.