International Patient Coordinator

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International Patient Coordinator
The Harley Street Clinic, London
Full time, 37.5 hours per week (Monday – Friday, 0900 – 1700)
Permanent

Salary: Competitive salary + excellent benefits

We have an exciting opportunity for an International Patient Coordinator to join The Harley Street Clinic. Within this role, you will provide a professional and efficient interpreting service to the hospital, ensuring the cultural needs of overseas patients are recognized and satisfied. You will also provide a liaison service to patients, consultants and third parties to facilitate the overall care and financial aspects of service to international patients.

What you’ll do:

• To explain and translate medical terminology and procedures, including consent forms.
• To provide accurate and objective translation of messages, discussions and conversations between patient and hospital/medical personnel without subjective interpretation or summarization in order to facilitate complete understanding between parties.
• To ensure and monitor patients' understanding of medical information and issues conveyed by hospital/medical personnel.
• Provide support and advice to immediate family members and ensure full communication of information regarding patient treatment and recovery.
• Assist patients and hospital/medical staff in completing a variety of forms for consent, medical history, etc.
• To develop a professional and sensitive relationship with the patient using tact and diplomacy to ensure the hospital is effectively meeting the needs/expectations of the patient and maximising customer satisfaction.
• To advise and explain to hospital/medical personnel relevant cultural and religious beliefs which may affect health outcomes or create cross-cultural conflict. To provide cultural awareness training to groups of staff as required.
• To assist in dealing with complaints or concerns ensuring they are directed to the appropriate manager for resolution.
• To undertake written translation of generic patient information leaflets as requested within the hospital with agreement from the International Relations Manager.
• To review and amend Arabic literature and website as requested by the International Relations Manager.

What you’ll bring:

• Previous experience in a similar role within healthcare.
• Excellent communication and organisational skills.
• Ability to build and positively manage important relationships.
• Have an awareness and understanding of cross-cultural needs.
• Understanding of Private Healthcare market and private funding mechanisms.
• Computer literate with strong proficiency in MS Office, particularly Microsoft Excel.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.