International Admissions Manager

INTERNATIONAL ADMISSIONS MANAGER

JOB DESCRIPTION

Overview

The International Admissions Manager is a pivotal position at Claremont, providing the strategic and operational leadership for the admissions team across the whole school. Focusing relentlessly on both growing the student roll and providing exemplary customer service to prospective families, the International Admissions Manager also plays a key role in building and maintaining the reputation of Claremont in both the domestic and international markets. The International Admissions Manager is responsible for providing leadership to, and management of, a diverse team.

The International Admissions Manager will work closely with the Regional International Admissions Manager at the International Schools Partnership. Claremont is part of the Europe region in this global network of schools. ISP provides a high level of support, resources, and systems to the school and, together, we seek to use data in an effective way to inform and develop new strategies for student recruitment.

Location

You will be based at our Junior School.

Line Manager

Principal (‘dotted line’ to Regional International Admissions Manager)

Pay

Commensurate to experience + Bonus Scheme

Key Responsibilities

1. Recruitment Processes:

1. Implementing the Schools Admissions process, including lead generation, family journey, customer service, negotiation and objection handling, call scripts, and parent communications.
2. Advise prospective parents & stakeholders on our value proposition across communications channels.
3. Make calls to potential leads to convert them into school tours and enrolments.
4. Conduct regular tours of prospective families in partnership with school leadership.
5. Support the School in assessing prospective students per the admissions policy.
6. Design and implement all policies and documentation related to student admissions.
7. Organize admissions meetings and open events characterized by excellent customer service.
8. Monitor and develop lead generation activities to ensure admissions targets are met.
9. Ensure that a customer loyalty programme is in place and aligned with the regional programme.
10. Advise on effective continued support and communication to new families after students enroll.

2. Collaboration with Marketing and Leadership Team:

1. Attend Senior Leadership Team meetings.
2. Work with the Head of School and SLT to develop appropriate programs and campaigns.
3. Develop and nurture relationships with feeder schools, nurseries, universities, local businesses, and other organizations.
4. Regularly review and develop admissions documents and marketing collaterals.
5. Support the Head of School in developing the school’s communication and engagement strategy.

3. Managing Admissions Team

1. Lead direct reports to promote excellence in operational efficiency and customer service delivery.
2. Ensure effectiveness of admissions systems are reviewed regularly.
3. Conduct regular training for all front-faced staff.

4. Data Management:

1. Utilize Hubspot for managing and monitoring the customer journey.
2. Produce regular reports for the Principal and Regional International Admissions Manager.

5. International Recruitment

1. Lead in the development of strategies for the recruitment of international students.
2. Line-manage the International Recruitment Officer.

Skills, Qualifications and Experience

1. Bachelor’s Degree from a relevant field.
2. Demonstrable experience in student recruitment, enrolment, and retention.
3. Experienced in HubSpot or Salesforce.
4. Excellent communication skills.
5. Strong organization and customer service skills.
6. Critical thinking and leadership skills.

Safeguarding & Safer Recruitment

Claremont School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

About Claremont

Claremont School is an independent day and boarding school, offering a British curriculum throughout with GCSEs and A Levels.