Internal Sales / Branch Support

Hayley Group Limited has an exciting vacancy for a highly motivated Internal Sales / Branch Support to join our well-established and experienced fasteners division based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary.

Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the role:

We are currently seeking a professional and competent individual for an internal sales and branch support role in our Fasteners division. The successful candidate will assist in projecting a professional company image through telephone and email interactions, by undertaking a multi-tasking role.

Working Hours: 40 hours per week Monday to Friday (Also 1 in 5 Saturday Mornings on a rota basis)

Main Duties & Responsibilities:

1. Efficient response to incoming phone/email enquiries and orders.
2. Build rapport with customers, Hayley branch staff, and suppliers to establish credibility when providing product and services information.
3. Prepare quotes for customers and help provide assistance to Hayley Branch staff on Fastener items.
4. Utilise the Hayley Group's bespoke IT system to accurately identify, source, and price items, as well as record enquiries, sales orders, and raise purchase orders.
5. Sourcing and purchasing stock to maintain stock levels.
6. Use knowledge to obtain non-stock items.
7. Using own initiative to problem solve and deal with issues as and when they arise.
8. Take personal responsibility for timely and accurate fulfilment of customer requirements.
9. Ad hoc admin tasks as and when required.

Skills & Requirements:

1. Experience within the Fasteners industry is essential.
2. Proficient in basic computer applications, i.e., Microsoft Outlook and Excel.
3. Professional level of verbal and written communication skills, as well as good numerical skills.

Don’t miss out on this fantastic opportunity to join the team at Hayley Group. Please click apply now to become part of our fasteners division - we’d like to hear from you!