Interim Senior Manager Distribution Strategy (Fixed term contract)

Hilton Worldwide, Inc.; Watford; On-site; GBP 40,000 - 80,000; Full time

Job description

Job Description - Interim Senior Manager Distribution Strategy (Fixed term contract) (EUR015JP)

Job Number:

EUR015JP

Work Locations

Hilton - Regional Headquarters - Europe Maple Court, Central Park, Reeds Crescent Watford WD24 4QQ

Hilton’s Commercial Services organization is comprised of thousands of team members driving our sales, Marketing & Loyalty, revenue management, client support, customer experience, technology, analytics, and Global Distribution functions. These functions are the core of Hilton’s “commercial engine” and are key to Hilton’s ability to drive profitable growth. Our Marketing, Loyalty, and Partnerships Teams increase Hilton’s consumer growth through strategically designed partnerships and campaigns and builds awareness for our industry award-winning Hilton Honors loyalty program.

Position Statement:
The Senior Manager, Distribution Account Management will be responsible for executing Hilton’s global distribution strategy in Europe, Middle East & Africa. The position will oversee day-to-day account management of an assigned account portfolio of distribution channels including Online Travel Agencies (OTAs) and Wholesalers. The main responsibilities include building trusted relationships with accredited channels, developing and executing strategic account plans, holding regular business reviews, auditing hotel participation, identifying, testing and implementing new opportunities to drive revenue, and troubleshooting issues in partnership with the Distribution Operations team.
This position will also be responsible for optimizing performance of Hilton hotels in Europe, Middle East & Africa via accredited online third-party channels. To achieve this, the incumbent will liaise with hotel and corporate stakeholders in multiple departments across the organization, including but not limited to Distribution, Revenue Management, Sales, Marketing, etc. with the goal of driving profitable revenue for the hotels, and growing their market share.

Please note this is a Fixed term contract from beginning of June to October.

Position Summary

As a Team Member in this role, you will be required to:

• Build trusted relationships with assigned distribution partners
• Serve as the global account leader for channels headquartered in Europe, Middle East & Africa
• Collaborate with peers in other global regions, as part of the global account team for OTAs based outside Europe, Middle East & Africa
• Develop strategic account plans for key partners in partnership with the other continent Distribution teams
• Lead bi-weekly account review calls with assigned partners
• Hold quarterly business reviews with assigned partners
• Assist in evaluating the business opportunity of potential new partners and support implementation
• Develop, implement, and execute business processes to support the department
• Partner with Internal departments to optimize hotel performance and address issues with assigned channels
• Ensure hotels adhere to Hilton brand standards, and escalate issues as appropriate
• Arrange and lead hotel training classes/webinars to educate hotels on the available opportunities
• Review hotel performance in partnership with regional Revenue Management and Global Distribution, and identify trends, issues and best practices
• Support the new hotel team with activating new hotels, and ensure hotels are aware of our distribution strategy
• Oversee process-improvement projects to increase execution efficiency with both internal and external stakeholders
• Perform any other job duties as directed

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Required Qualifications

• Experience working in a hospitality or online environment
• Experience managing complex account relationships and executing focused account plans
• Ability to influence internal and external stakeholders to achieve business priorities
• Ability to develop and maintain a deep understanding of Hilton’s business processes and systems as they relate to Revenue Management, Distribution and Sales across brands and geographies
• Capability to handle multiple projects within deadlines; work effectively under time and resource constraints; effectively balance multiple, concurrent demands and appropriately prioritize responsibilities
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• Strong leadership, interpersonal, written, and verbal communication skills
• Ability to work well across all levels of the organization, including senior leaders
• Proficiency in Windows and Microsoft Office applications
• Bachelors / Undergraduate Degree or experience in lieu of