Interim General Manager Acute & Crisis Services Lewisham

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to providing high quality and specialist care to our service users and we are recognised for the care and treatment we provide. The Care Quality Commission rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust, we are happy to talk flexible working.

Job overview

The Lewisham and Addictions Directorate is recruiting to the post of General Manager, Acute & Crisis services. If you want to work in an exciting and evolving service then this is the post for you. We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. In return, you will have full support and an individual development programme to enhance your career. This varied role offers excellent opportunities to gain experience and skills across a variety of different settings.

Main duties of the job

Responsibilities:

1. Working closely with the professional heads and the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.
2. Working closely with the Operations Directorate Deputy Director and other professionals to develop a clear integrated care pathway with effective evidence-based interventions. Review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. Demonstrate cost effectiveness and measure outcomes against care pathways standards. Provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

Working for our organisation

Benefits offered by SLAM:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work-life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave: We offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work-life balance: Flexible working and supporting a range of flexible options, such as part-time working and job sharing.
• Career development: There are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes.
• Car lease: Our staff benefit from competitive deals to lease cars.
• Accommodation: Eligible staff benefit from keyworker housing which is available on selected sites.
• NHS discounts: Discounts up to 10% from a variety of well-known retail brands through the Health Service Discounts website.

Detailed job description and main responsibilities

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and take action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. Demonstrate that staff have the appropriate skills and training to deliver high-quality care. Appoint team leaders with the appropriate competencies. Be visible and available and manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Person specification

Educational Qualification

Essential criteria:

• Bachelor's Degree (in relevant discipline) or equivalent experience.
• Masters level education (in relevant discipline) or equivalent experience.

Experience

Essential criteria:

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services.
• Strong record of multi-professional collaboration.

Knowledge / Skills

Essential criteria:

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners.
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice.

The Trust is committed to providing services which embrace diversity and promote equality of opportunity. We are a Disability Confident Employer, welcoming applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice.
• Ensuring that all our services and all staff understand and support our commitment.
• We believe that people who use our services, their carers and our staff should be treated with compassion, respect and dignity.

Please note:

• All applications for this post will need to be made online.
• Read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria.
• The closing date listed is a guide only and the vacancy may close earlier should a sufficient number of applicants have been received. We advise that you submit your application as early as possible.
• Once you have submitted your application, you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs.
• If you have not heard from us within three weeks from the closing date, your application has not been successful.
• Priority consideration for applications may be given to at-risk NHS employees.
• If you are successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process.
• We are a smoke-free Trust.

SLaM is a Stonewall Diversity Champion. Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD / Specification (PDF, 456.6KB)
• Advert (PDF, 120.6KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)